Senior Account Manager

Summary

Join Messari, a leading provider of crypto market intelligence, as a Senior Account Manager to onboard, manage, and nurture relationships with project teams for Messari Protocol Services. You will play a key role in developing and executing account management processes, ensuring smooth onboarding, delivering client deliverables, and identifying expansion opportunities. This client-facing role requires close collaboration with internal teams (research, sales, ops, product) to meet client needs and develop strategic plans. The ideal candidate possesses strong crypto industry knowledge, experience managing multiple client relationships, and a client-obsessed approach. You will be responsible for managing 20-30 relationships with leading builders in the space, going above and beyond core requirements to improve overall client satisfaction. This position offers a competitive salary and benefits package.

Requirements

• Strong interest (obsession) in the crypto industry, and desire to get involved both inside and outside of the office
• Customer obsessed and process obsessed
• A minimum of 3-5+ years experience in account management, sales or business development at a professional services, technology, or finance/fintech company. Crypto experience preferred
• Collaborative and motivated mindset. Willingness to work in a fun, high-paced, team environment
• Strong communication skills with the ability to articulate, present, and debate complex problems with all levels of management
• Demonstrable ability to listen attentively and communicate ideas to both internal and external stakeholders
• Exceptionally personable and comfortable being the face of Messari on the phone, on video calls, and at industry events
• Self-starter who can take loose instruction, and lead the process and deliverables from start to finish
• Experience with CRM software (Salesforce)

Responsibilities

• Serve as the lead point of contact for select customer relationships
• Run and execute Account Management playbook
• Keep clients abreast of Messari Enterprise and Mainnet conference opportunities to grow accounts
• Help facilitate research deliverables for Protocol Services
• Build and maintain strong, long-lasting client relationships, keeping track of client feedback, and recommending process and product improvements
• Clearly communicate the progress of initiatives to internal and external stakeholders
• Assist with challenging client requests or issue escalations as needed
• Engage with protocol communities

Benefits

• Competitive Salary and Employee Stock Options : We value your contributions to our success, offering competitive pay and stock options so you can share in our growth!
• 401(k) with 3% Match: Invest in your future with confidence—enjoy a 3% company match on your 401(k) contributions
• Flexible Time Off: No accruals, no limits—take the time you need when you need it. Just coordinate with your team, and enjoy!
• Health, Dental, & Vision: Your well-being matters—Messari covers 80% of health, dental, and vision insurance costs to keep you covered!
• Insurance & Savings: We offer an FSA for pretax healthcare savings, company-paid life insurance (1x salary), and short- and long-term disability coverage to keep you protected
• Paid Parental Leave: Care for your growing family with 18 weeks for primary caregivers and 4 weeks for secondary caregivers
• WeWork Access: Enjoy a WeWork All Access Pass for flexible, collaborative workspaces wherever you need them
• Remote & Flexible Work: Balance work and life your way—work from home or join us at our New York office. Plus, get a $500 stipend to set up your home workspace
• Community & Social Events: At Messari, we work hard and support each other. Enjoy fun events to relax, connect, and celebrate as a team!
• Learning & Development: Invest in your growth with a $1,000 annual stipend for professional development and continued education
• Health & Wellness Perks: Prioritize your well-being with an annual Rest Week and Recharge Week for all employees, plus Health Advocacy support through our Employee Assistance Plan