Senior Account Manager

Summary

Join Sensize, a company revolutionizing the supply chain with its asset tracking technology, as a Senior Account Manager. You will manage key accounts, overseeing all customer relationships and driving account growth. This role demands strategic thinking and meticulous execution, requiring you to manage client relationships, ensure satisfaction, and contribute to establishing scalable and compliant account management systems. You will be responsible for P&L management, systems and process development, invoicing and payments control, and contract and compliance. The ideal candidate possesses extensive experience in account management, particularly with key accounts, and a proven ability to manage end-to-end account processes. A startup environment experience is preferred.

Requirements

• Excellent experience in account management with a strong emphasis on handling key accounts
• Proven ability to manage end-to-end account management processes, including daily customer communication, invoicing, contracts, P&L, etc
• Strong understanding of account management systems and account management tools
• Highly motivated and able to work independently, with a proactive approach to problem-solving in a fast-paced startup environment
• Capable of balancing high-level strategic thinking with hands-on execution in day-to-day tasks
• Detail-oriented with the ability to set up and manage complex processes while keeping an eye on the big picture
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with high-level clients and internal teams
• Ability to clearly articulate complex ideas and strategies to both technical and non-technical audiences
• Deep customer empathy and a strong commitment to delivering exceptional customer experiences
• Ability to anticipate client needs and proactively offer solutions that drive value
• Resilient, adaptable, and able to thrive under pressure in a dynamic, ever-changing environment
• Comfortable working with diverse teams and clients across different cultures and time zones
• Flexibility to travel nationally and internationally

Responsibilities

• Serve as the primary contact for all Sensize accounts, ensuring their needs are met and expectations exceeded
• Develop a deep understanding of clients' business objectives, challenges, and market dynamics to offer tailored solutions and identify opportunities for upselling and cross-selling
• Identify and pursue opportunities for business growth within existing accounts, expanding the scope of services and increasing revenue
• Lead contract negotiations, renewals, and pricing discussions with key accounts, ensuring favourable terms for both the client and the company
• Manage the P&L for key accounts, including budgeting, forecasting, and ensuring cost-effectiveness of account management operations
• Oversee the financial health of the account management function, ensuring that all activities contribute to the company’s overall profitability
• Implement and manage CRM systems and other tools to track account health, client communications, and financial metrics
• Establish and monitor KPIs for account management, customer success, and invoicing processes to drive efficiency and client satisfaction
• Continuously refine and optimize account management and customer success processes to better serve clients and support scalable business growth
• Oversee the invoicing process for key accounts, ensuring accuracy and timely submission
• Work together with the Finance team to Implement effective credit control processes to manage and mitigate financial risk
• Address any issues related to payments or account discrepancies independently, ensuring compliance with contractual obligations
• Draft, review, and manage client contracts, ensuring that all terms are clear, enforceable, and in compliance with relevant regulations
• Ensure that all contractual obligations are met and oversee the legal aspects of account management as required

Preferred Qualifications

• Previous experience in a startup environment, particularly in setting up and scaling account management functions is preferred
• Experience in the tech, logistics, or IoT sectors is a significant advantage
• Experience managing accounts across different countries and cultures
• Ability to identify new opportunities and drive initiatives that support long-term growth