Senior Account Manager

Summary

Join Morning Consult's commercial team as a Senior Account Manager, playing a crucial role in retaining and growing our existing client base. You will manage a portfolio of midmarket and enterprise accounts, building strong client relationships and facilitating contract renewals and upsells. This new team requires collaboration with internal partners and a focus on efficient pipeline management, accurate forecasting, and risk mitigation. You will be responsible for preparing and delivering renewal proposals, contracts, and presentations, highlighting the value of our solutions. This position offers the opportunity to work remotely or in one of our office locations and contribute to the overall retention and growth of our business. The ideal candidate is motivated, results-oriented, and passionate about delivering exceptional customer experiences.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience
• 7+ years of progressive experience in account management, sales, or contract renewal management - preferably in the SaaS or technology industry
• Experience managing midmarket and enterprise-level accounts and related strategy
• Proven track record of meeting or exceeding renewal revenue targets (NRR) in a B2B environment
• Strong communication, negotiation, and interpersonal skills - with the ability to build rapport and influence decision-makers at all levels
• Excellent organizational skills, territory management, and attention to detail - with the ability to manage multiple accounts and priorities simultaneously

Responsibilities

• Proactively managing a portfolio of midmarket and enterprise client accounts to drive renewals and upsells
• Developing strong relationships with stakeholders within client organizations to understand their business needs, use cases and satisfaction with our products
• Acting as the primary point of contact for clients throughout the contract renewal process, addressing any concerns or issues and providing solutions that yield on-time renewals
• Preparing and delivering renewal proposals, contracts and presentations to clients, highlighting the value of our solutions and leading all pricing and negotiation discussions
• Collaborating closely with Customer Success, Sales, Product, BizOps, Legal and Finance teams to identify/close upsell opportunities within existing accounts
• Utilizing CRM software to track customer interactions, forecast renewals and maintain accurate account/opportunity records
• Monitoring customer usage and engagement metrics in partnership with assigned CSMs to identify potential risks and opportunities for proactive intervention
• Staying informed about industry trends, competitive landscape and commercial best practices to continuously improve our renewal processes and client experience
• Performing such other tasks and duties as may be required or assigned from time to time in the Company’s discretion

Preferred Qualifications

• Experience working with CRM software (bonus points for Salesforce CPQ!)
• Self-motivated and results-oriented, with a passion for delivering exceptional customer experiences and driving business growth
• Willing to take feedback, learn and grow; an ethos of continuous self-improvement

Benefits

• This role is eligible for additional variable compensation and an equity grant
• Remote work option