SmithRx is hiring a
Senior Account Manager

closed
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SmithRx

πŸ’΅ ~$164k-$246k
πŸ“Remote - Worldwide

Summary

Join our team as a Senior Account Manager to ensure the complete post-sale success and satisfaction of SmithRx Tier 1 customers, leveraging strong industry and product knowledge to serve as a trusted advisor and business partner for client's operational leadership.

Requirements

  • Requires 5+ years of direct account management or relationships management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
  • A strong history of working strategically with diverse and complex clients
  • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
  • Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
  • Anticipate and mitigate potential risks or issues that could impact the client relationship or member experience, and implement proactive solutions
  • Ability to work independently as well as part of an extended, cross-functional team
  • Proactively gather feedback from Clients and collaborate with internal teams to drive improvement, ensuring that clients are heard and addressed
  • Self-driven, results-oriented and disciplined work ethic with a positive outlook
  • Ability to take initiative with little to no direction
  • Be transparent and honest in a positive, professional and polite manner
  • Expert conflict resolution skills
  • Highly effective Empathic communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view
  • Bachelor’s degree or equivalent experience required

Responsibilities

  • Complete reporting and data requirements based on client and team needs
  • Take responsibility and be accountable for ensuring customer satisfaction and retention of a complex portfolio of clients
  • Build trusting relationships with client contacts from the frontlines to C-suite leadership
  • Maintain a comprehensive understanding of business challenges faced by customers
  • Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
  • Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
  • Identify product gaps by conducting business impact assessments and managing client expectations
  • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place
  • Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place
  • Actively participate in Customer Success projects and initiatives as requested by Leadership
  • Act as a trusted mentor to new and existing Account Managers; providing thorough guidance on best practices, QBR presentations, Action Log maintenance, and other role specific tasks

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities
This job is filled or no longer available

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