Senior Account Manager

Summary

Join The Muse as an Account Manager and become a trusted partner for companies seeking to attract and retain top talent. You will cultivate and grow relationships with clients, develop expertise in The Muse's products, and help companies authentically showcase their brand stories. Responsibilities include providing performance updates, refining go-to-market strategies, ensuring client satisfaction, and identifying process improvement opportunities. You will collaborate with various teams to deliver exceptional customer experiences. The ideal candidate possesses 4-5 years of account management experience, a consultative approach, a proven track record of exceeding revenue goals, and exceptional communication skills. The Muse offers a positive work environment, investment in employee growth, and unlimited vacation.

Requirements

• Have 4-5 years of experience in account management
• Take a consultative approach to uncovering clients’ business challenges and act as a trusted partner to advise clients on how to best use our product
• Have a successful track record in exceeding both renewal and upsell revenue goals
• Have exceptional communication and relationship building skills and an ability to influence senior stakeholders

Responsibilities

• Cultivate, maintain, and grow meaningful relationships with Muse Brand clients
• Develop a deep expertise of The Muse Brands and our robust portfolio of products
• Help companies reveal their authentic brand story, recommending and delivering content solutions
• Provide regular updates on performance, market feedback, and refine the go-to-market strategy
• Ensure client satisfaction and long-term loyalty and manage and exceed client expectations
• Identify opportunities to improve our current processes, tools, reporting, and documentation
• Work closely with our sales, editorial, marketing, and product teams to deliver exceptional customer experiences and be the true voice of the customer

Preferred Qualifications

• Be scrappy and known for your exemplary work ethic, grit, positive attitude, and solution-oriented approach
• Be a creative problem solver who likes to test new ideas and work cross-functionally with other teams to brainstorm and independently drive new projects to completion

Benefits

• The Muse actually has—and sticks to—a “no assholes” policy
• We invest in growing our people—personally and professionally
• We offer unlimited vacation