Senior Account Manager

Summary

Join Brighton Health Plan Solutions as a Senior Account Manager to manage a multi-employer Health and Welfare Trust. You will serve as the primary point of contact, developing and leading long-term client strategies. Responsibilities include preparing reports for Trustee Board meetings, building comprehensive client plans, and collaborating with internal teams. You will drive service improvements, interpret client data, and nurture relationships with key stakeholders. Success requires exceeding client satisfaction targets and demonstrating strategic account leadership. This remote position requires regular travel to Las Vegas and adherence to Pacific Time hours.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field
• 10+ years of experience in account management, consulting, or related client-facing roles within the healthcare industry
• Prior experience working with multi-employer Health & Welfare Trusts is required
• Proven track record of strategic account leadership with a high degree of client ownership
• Exceptional written and verbal communication skills; confident in presenting to executives and Board of Trustees
• Strong analytical acumen and comfort with data, reporting, and interpretation
• Demonstrated ability to drive and exceed client expectations and meet performance targets
• Highly organized with excellent time management, decision-making, and problem-solving skills
• Proficient with Microsoft Office, reporting tools, and presentation platforms
• Willingness and ability to travel frequently to Las Vegas and work within Pacific Time business hours
• A proactive, relationship-first mindset with an ability to influence and lead cross-functional collaboration
• Ability to prepare high quality presentation content
• Strong presentation skills with both small and large audiences

Responsibilities

• Serve as the primary liaison and trusted advisor for the client, managing day-to-day communications, needs and overall relationship health
• Develop and lead long-term client strategy in partnership with client key stakeholders and internal leadership
• Prepare and present regular reports, strategy updates, and materials for Trustee Board meetings, including in-person presentations
• Build, execute, and own a comprehensive multi-year Client Plan, outlining priorities, objectives, risks, and opportunities
• Maintain detailed documentation of all client activities, deliverables, and requirements
• Coordinate, communicate and collaborate with internal teams (operations, analytics, reporting, leadership, product, etc.) to ensure seamless service delivery
• Drive service improvements and issue resolution, acting with urgency and accountability
• Support and interpret client reporting and analytics, providing insights to guide decision-making and improve outcomes
• Develop and nurture relationships with key client decision makers, vendor partners, consultants and key stakeholders
• Maintain proficiency in client data and operations, ensuring you can proactively identify opportunities and solve for client needs
• Provide leadership for dedicated onsite operations and service team members
• Meet or exceed client satisfaction, retention, and service performance targets

Preferred Qualifications

• Experience working within a benefits consulting firm or third-party administrator
• Experience managing and understanding union labor benefits and Taft-Hartley plan administration
• Project management, process improvement, work plan development and TPA operational experience
• Trustee management and CBA knowledge