Senior Administrator

Summary

Join Khan Academy as a Senior Administrator, Salesforce and own the day-to-day configuration, support, maintenance, and improvement of our organization’s Salesforce environment. Collaborate with various teams to identify, develop, and deploy new business processes. This unique role requires a breadth of skills in Salesforce Administration, IT, and Technical Project Management. You will serve as the full-time administrator for a Salesforce environment with 50+ users. Lead discovery meetings, manage Salesforce integrations, and facilitate organizational alignment for Salesforce usage. Work closely with a small team of Salesforce administrators in an agile environment.

Requirements

• 5+ years of Salesforce Administration or developer experience
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, processes, custom views, and other content of intermediate or greater complexity
• Proficient with advanced areas of Salesforce such as declarative implementations, Visualforce, Apex code, Flows, Nonprofit Success Pack, table driven trigger management, duplicate management, custom objects
• Ability to develop and migrate platform enhancements from Sandbox to Production environments, while making sure changes do not deteriorate existing operations
• Ability to create proof-of-concept applications in Sandbox environments to enable end-users, developers and partners to collaborate on solution design
• Experience integrating with Salesforce Marketing Cloud
• Experience with productivity tools (Google Workspace, Confluence, Slack, Jira)
• Bachelor’s degree in Computer Science, Information Technology, Information Systems or equivalent experience

Responsibilities

• Serve as full-time administrator for a Salesforce environment with 50+ users, across the Philanthropy, Marketing, Finance and Districts teams
• Handle all administrative functions for Salesforce, including: maintaining user profiles, modifying page layouts, creating new fields, generating reports, supporting dashboards, evaluating and installing new Salesforce releases, providing support and training for our team of internal Salesforce superusers and stakeholders, and prioritizing improvements and changes to Salesforce
• Translate business requirements into well-crafted and scalable solutions that best leverage the Salesforce platform and products to their full capacity (including Flows and custom Apex) in support of functional teams
• Lead discovery meetings to identify, implement, and document the best solutions
• Manage all Salesforce integrations including connectors to AppExchange partner products and custom integrations from internal relational databases to Salesforce
• Facilitate organizational alignment for the near- and long-term vision of how Salesforce is used by contributing to the roadmap and playing a key role in the planning processes for upcoming releases and projects
• Collaborate closely with our small team of Salesforce administrators in an agile environment using Scrum methodologies and actively participate in team routines such as stand-ups, sprint planning, and coordinated communication

Preferred Qualifications

• Salesforce certifications preferred: Admin (ADM201 or ADM211) Platform Developer (PD1 or PD2)
• A demonstrated interest or experience in building out marketing and/or fundraising and philanthropy automation using technologies is a plus
• Experience with nonprofit and/or education processes and business objectives is a plus

Benefits

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life