Senior System Administrator

Summary

Join IT Concepts as a Senior System Administrator and leverage your expertise in ServiceNow HAM/SAM solutions to support the Department of Veterans Affairs. This remote position, lasting 10 months, requires a Bachelor's degree or equivalent experience and 5+ years of systems administration experience with ServiceNow. You will design, implement, and support the VA's HAM/SAM solution, ensuring system availability, security, and compliance. Responsibilities include troubleshooting, documentation, collaboration with the VA's IT security team, and mentoring junior administrators. The role offers a competitive benefits package including paid time off, healthcare, 401k, and professional development opportunities.

Requirements

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education)
• 5+ years of experience in systems administration, with a focus on ServiceNow or similar IT asset management, IT Service Management, HAM / SAM
• In-depth knowledge of ServiceNow capabilities, particularly the HAM and SAM modules
• Strong experience in installing, configuring, and upgrading enterprise-level software applications
• Expertise in troubleshooting and resolving complex technical issues
• Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively
• Ability to work independently and as part of a team
• Ability to obtain and maintain Public Trust Clearance
• Must be a US Citizen or Green Card Holder

Responsibilities

• Provide technical expertise and leadership in the design, implementation, and ongoing support of the Department of Veterans Affairs (VA) Hardware Asset Management (HAM) and Software Asset Management (SAM) solution within the ServiceNow platform
• Ensure the availability, performance, and security of the ServiceNow HAM and SAM environment, proactively identifying and resolving any issues that arise
• Install, configure, and upgrade ServiceNow components, including the HAM and SAM modules, ensuring compliance with VA standards and security policies
• Develop and maintain detailed system documentation, including user guides, procedures, and technical specifications
• Provide technical support and troubleshooting to end-users, resolving issues efficiently and effectively
• Monitor system performance and capacity, proactively identifying and addressing potential bottlenecks or performance issues
• Collaborate with the VA's IT security team to implement and maintain security controls and ensure compliance with regulatory requirements
• Perform regular system audits and assessments to identify potential risks and vulnerabilities, recommending and implementing necessary corrective actions
• Stay abreast of the latest developments in ServiceNow, HAM, and SAM technologies, recommending upgrades and enhancements as needed
• Provide mentorship and guidance to junior systems administrators and team members

Preferred Qualifications

• ITIL v4 certification
• Experience with cloud-based infrastructure and deployment
• Knowledge of VA's organizational structure and IT environment

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development