Senior System Administrator

Summary

Join Rackspace as a Senior System Administrator and become a key member of the support infrastructure team, responsible for designing, building, and launching cloud solutions for healthcare customers. This 100% remote position within the USA requires expertise in server technologies and system administration. You will handle complex customer issues, assist in system development, and ensure system performance and reliability. The role involves collaboration with various teams, on-call support, and contributing to departmental projects. Rackspace offers a competitive salary and benefits package.

Requirements

• Bachelor’s degree in computer science or related field OR equivalent combination of technical IT training, college coursework and experience
• Minimum of five (5) years’ experience administering Server technologies
• Experience with Windows Server Operating systems, Windows Clustering, Active Directory architecture and administration, Group Policy, Microsoft Exchange Server, IIS, System Center, VMware Virtualization administration, HP and Cisco server hardware management, Cisco UCS and HP iLO server management tools
• Ability to administer VMWare technologies
• Familiarity with network connectivity, PKI management, DHCP/DNS/WINS management, SMTP routing and messaging, TCP/IP networking and OSI protocol stacks

Responsibilities

• Own complex customer issues which may take several days or weeks to resolve and keep our customers updated through every step of the process
• Assist in the engineering, design, and development of hardware, software, and networking systems
• Provide a framework for system development, maintenance, and enhancement efforts
• Implement standards and guidelines of OS support
• Analyze systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements
• Install and configure server hardware and software consistent with established standards; develop new and modify existing standards where necessary
• Research and develop parameters for Server capacity planning, performance tuning and optimization
• Help select and deploy third-party server tools to meet evolving business requirements
• Develop and maintain enterprise-wide server architecture and standards
• Perform server hardware and software upgrades
• Handle multiple assigned tasks concurrently, ensuring customer commitments are met
• Work with project and production support teams to develop, implement and maintain administration processes and procedures
• Provide after-hours and weekend on-call support for service-related issues
• Apply expertise and independent judgment in order to rapidly restore service when applicable
• Work with peers to design and implement departmental projects and operational initiatives
• Proactively monitor infrastructure hardware, operating systems and applications; identify and recommend appropriate changes to server systems and application standards based on performance and availability needs
• Design, develop, test, debug and implement Windows operating system components, software tools, and utilities
• Determine systems software design requirements
• Train staff on the operation of server hardware and software
• Ensure that system improvements are successfully implemented and monitored to increase efficiency
• Generate Systems Engineering policies, standards and procedures
• Analyze, acquire, install, modify & support operating systems, utilities and Internet/intranet-related tools
• Prepare feasibility studies and design tests to determine operating characteristics of software

Preferred Qualifications

One or more of the following certifications: MTA, MCP, MCSA, MCSE, VCP

Benefits

• The anticipated starting pay range for Colorado is $89,300 - $130,900
• The anticipated starting pay range for Hawaii and New York (not including NYC) is: $95,000 - $139-260
• The anticipated starting pay range for California, New York City and Washington is: $104,000 - $152,570
• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments