Senior Analyst, Provider Data Operations

Summary

Join Oscar's Provider Data Operations team as a Senior Analyst to resolve complex provider data issues, impacting member outcomes. Ensure data accuracy and consistency by managing critical data escalations. Collaborate with providers and internal teams to provide efficient resolutions. Report to the Senior Manager, Project Management. Work location is blended, with at least two days per week in the office (NYC, Tempe, or LA) if within commuting distance; otherwise, remote. Eligible for employee benefits, unlimited vacation, and annual performance bonuses. Base pay varies by location.

Requirements

• 2+ years of work experience in healthcare and/or operations
• 2+ years of intermediate Excel/Google Sheet proficiency
• 2+ years of assessing and comprehending end to end process impact
• 2+ years experience analyzing datasets and troubleshooting basic data nuances
• 2+ years of inventory management queue experience

Responsibilities

• Maintain existing and incoming provider information to ensure accuracy and quality of the network by supporting complex non-standard provider information processing needs
• Independently surface provider information process and technology issues through proactive identification, measurement, and monitoring of our operations. Provide feedback to key stakeholders based on insights and trends to reduce future errors, improve processes, and performance
• Independently drive and track business decisions, execute provider data queries, and perform root cause identification, analysis, and diagnosis
• Independently lead with review from your manager, in developing and maintaining standards for data integrity and quality assurance, leading corrective activities of complex issues to clean the source(s) of truth and manage communication processes with other departments regarding data improvements
• Support employees on the team of all levels through escalation research and resolution
• Effectively communicate findings and resolutions with providers and internal departments inclusive of collaboration with cross-functional stakeholders
• Manage queue work and assigned caseload through effective dashboard management while ensuring integrity of information entered into company and external systems. Support junior employees in queue management and prioritization
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• 2+ years of intermediate proficiency in SQL, BigQuery or similar database language experience
• Prior work experience in tech and/or healthcare
• Proficiency with non Microsoft business platforms
• Proficiency in using a credentialing or provider data repository
• Experience working with large datasets, data verification, data management, data modeling
• Experience with healthcare data such as provider and/or claims data

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements