Senior Associate

Summary

Join ReSource Pro as a Senior Associate, Underwriting Services, and support MIS clients by processing low-to-mid level complexity tasks. You will serve as the lead processor for a group of clients, independently research and resolve problems, mentor junior team members, and assist in training. This remote position requires 1-3 years of experience in worker's compensation or P&C insurance. The role demands strong communication, problem-solving, and technological skills. Compensation includes a competitive salary, annual bonus eligibility, benefits, and other opportunities. The position offers a chance to contribute to a growing, global organization and provides opportunities for professional development.

Requirements

• High School Diploma or equivalent
• 1-3 years' experience in worker's compensation or P&C insurance
• Customer-centric mindset
• Strong written and verbal communication skills
• Process focus and detail-oriented
• Technological proficiency - MS Office, internal and external systems
• Ability to learn and adapt quickly in a fast-paced environment
• Collaborative and team oriented

Responsibilities

• Process tasks related to underwriting and policy functions
• Follow establish processes and procedures to complete routine and mid-level complexity tasks related to policies, binders, endorsements, cancellations, reinstatements, and final audit transactions
• Gather and verify client information, research guidelines, input information into a variety of web-based systems and forms, and complete related reports
• Exercise problem solving skills to resolve problems with low-to-mid level complexity; Escalate high-level complexity problems to a supervisor
• Maintain up-to-date workflows for each process, ensuring they are ready to use at any time
• Receive and handle client requests via inbound emails; Serve as a lead for client accounts that are low-to-mid level complexity and serve as a backup to other accounts
• Respond promptly to client needs while maintaining a high level of professionalism; Ensure a positive client experience by answering questions and assisting clients by completing tasks or processes for them
• Participate in client status calls with supervisor and provide input to clients as needed
• Collaborate with coworkers and supervisors to meet client needs and contribute to the achievement of internal team goals
• Look for opportunities to improve processes to better support the clients
• Build your knowledge and expertise in underwriting
• Serve as a resource and mentor to junior team members

Benefits

• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and Growth opportunities
• Opportunity to contribute to the future of a growing, global organization