Senior Provider Marketing Associate

Summary

Join Spring Health as a Senior Provider Marketing Associate and play a crucial role in shaping the brand's voice for providers, maximizing their experience, and driving growth, engagement, and efficiency. You will lead the creation of content and collateral supporting the provider lifecycle, develop multi-channel strategies for onboarding, engagement, and retention, and establish initiatives to strengthen provider relationships. Monitor key performance indicators to track success and inform improvements, collaborating closely with various teams to ensure a seamless provider experience. Success in this role involves optimizing the provider journey, achieving high engagement and retention, providing data-driven insights, enabling the expansion of new service lines, and fostering cross-functional collaboration. The position requires 3-5 years of relevant experience in a healthcare or tech environment and strong communication and analytical skills. The role is based on the East Coast, preferably in New York City.

Requirements

• 3-5 years of relevant experience in provider relations, network operations, or lifecycle management within a healthcare or tech environment
• Proven experience creating high-engagement collateral and content for large audiences
• Data-driven, analytical, and operational in nature
• Excellent written, verbal, and listening communication skills
• Creative, collaborative, sharp, humble, and goal-oriented
• A genuine interest in promoting community and relationship building
• Proficiency in leveraging data and analytics to inform strategy and drive decisions
• Ability to manage multiple priorities and stakeholders effectively

Responsibilities

• Lead and optimize creation of content and collateral supporting the entire provider lifecycle at Spring Health
• Support multi-channel strategies to onboard, engage, and retain providers, fostering a strong and active network
• Support development and execution of larger network strategies to drive engagement with our product platform
• Establish and manage initiatives to strengthen provider relationships and engagement, such as provider ambassador programs, peer support groups, and focus groups
• Monitor key performance indicators such as provider retention, satisfaction rates, and engagement metrics to track success and inform improvements
• Collaborate closely with product, operations, and network teams to ensure a seamless and high-quality provider experience

Preferred Qualifications

Experience designing surveys or facilitating interviews preferred

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes