Senior Associate, Resilience Management

Summary

Join Gemini's Platform organization as a Senior Resilience Management Analyst and play a key role in implementing technology policies, coordinating risk assessments, and ensuring operational resiliency. You will work closely with various teams, including Product, Risk, Audit, Security, and Customer Support, to enhance Gemini's BCM program, incident management, and auditing processes. This hands-on position requires expertise in risk management, cross-team collaboration, and technology governance. The role involves designing and optimizing processes, managing operational responsibilities, and conducting audits. You will need advanced expertise in technology support frameworks, Google Suite, ITSM tooling, and Agile methodologies. This position requires in-person presence twice a week in either Seattle, WA or New York City, NY.

Requirements

• Advanced expertise of typical technology support frameworks. Eg ITSM, ITIL
• Advanced expertise in Google Suite, including the use of macros, complex formulas, and automation techniques and BI tooling. Eg. Looker
• Advanced expertise of ITSM tooling, processes and reporting, eg. Jira, Rootly (incident-Problem Management tool), Service Catalog and CMDB
• Experience writing technical documentation or designing knowledge bases
• Experience with toolings, e.g. git, github, confluence and Jira
• Experience with hands on programming (and scripting), methodologies and best practices
• Experienced in working with APIs and managing authentication through API keys for data integration and automation
• Extensive experience with SaaS platforms, including integrating third-party services and extending functionality through APIs, webhooks, and custom configurations
• Experience with Agile methodologies
• Experience with internal and external technology audits
• Advanced experience with incident and problem management, BCM and overall operational resiliency
• Knowledge of current / pending regulatory requirements pertaining to operational resiliency
• Experience engaging with highly technical teams in order to achieve appropriate resolution outcomes in a fast paced environment
• Comprehension of devops best practices
• Great communication both written and oral. Able to explain concepts fluently to a diverse group of stakeholders
• Strong ability to deconstruct complex problems into manageable tasks with a solution-oriented approach focused on efficient resolution

Responsibilities

• Track, review, and report on the implementation of technology processes (eg., Incident, Problem and BCM)
• Help technology teams design and optimize their processes, in line with Gemini’s policies
• Help technology teams manage and report on their operational responsibilities through metrics and dashboards
• Work with Audit and Risk departments to conduct audit and risk assessments of Technology

Benefits

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off