Senior Associate, Resilience Management

Summary

Join Gemini, a global crypto and Web3 platform, as a Senior Resilience Management Analyst. You will implement policies and procedures, coordinate risk assessments and audits within the Technology department, and work with the Production Engineering Team. This hands-on role involves collaborating across departments, including Product, Risk, Audit, and Customer Support, to expand the BCM program, triage incidents, audit processes, and refine team processes. You will ensure projects are delivered safely and efficiently, act as a resource for audits, and support team members. The role requires strong risk management, collaboration, and technology governance skills. Gemini values are central to this position, offering a chance to exemplify the organization's core principles.

Requirements

• Knowledge of typical technology support frameworks. Eg ITSM, ITIL
• Knowledge of reporting or BI tooling. Eg. Looker
• Knowledge of ITSM tooling, processes and reporting, eg. Jira, Rootly (incident-Problem Management tool), Service Catalog and CMDB
• Experience writing technical documentation or designing knowledge bases
• Experience with toolings, e.g. git, github, confluence and G-suite
• Knowledge of Agile methodologies
• Experience with internal and external technology audits
• Experience with incident and problem management, BCM and overall operational resiliency
• Knowledge of current / pending regulatory requirements pertaining to operational resiliency
• Experience engaging with highly technical teams in order to achieve appropriate resolution outcomes in a fast paced environment
• Comprehension of devops best practices

Responsibilities

• Track, review, and report on the implementation of technology processes (eg., Incident, Problem and BCM)
• Help technology teams design and optimize their processes, in line with Gemini’s policies
• Help technology teams manage and report on their operational responsibilities through metrics and dashboards
• Work with Audit and Risk departments to conduct audit and risk assessments of Technology

Benefits

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off