Senior Atlassian Administrator

Summary

Join HashiCorp as a Senior Atlassian Administrator and become the go-to expert for Jira and other Atlassian products. You will drive improvements in processes and technologies, implementing customizations, managing plugins, and providing training. This role requires extensive experience in Jira administration, including user management, permissions, and workflows. You will collaborate with internal teams to align Jira with SDLC best practices and develop metrics dashboards. The position offers a competitive salary and remote work flexibility.

Requirements

• 5+ years of relevant experience as a Jira, Confluence, Jira Service Management and Jira Product Discovery Administrator
• 3+ years of relevant experience as an Atlassian Cloud Jira, Confluence, Jira Service Management, and Jira Product Discovery is mandatory
• Relevant experience in Jira, Confluence, Jira Service Management and Jira Product Discovery administration, including user management, permissions, and workflows
• Experience with development, including JQL, REST APIs, Groovy Scripting
• Experience with Jira and Confluence plugins and add-ons
• Ability to provide training and support to users with varying levels of technical proficiency
• Experience with various plugins such as Scriptrunner, Rich Filters and easyBI etc
• Experience with Forge Development

Responsibilities

• Be the Subject Matter Expert (SME) for Jira cloud instances, and other Atlassian products including: Confluence, Access/Guard, Product Discovery, and various plugins
• Drive innovation on how work is performed using Jira
• Create custom Jira projects, complex workflows and permission schemes
• Create standard operating procedure documentation
• Provide formal and informal training to Jira users
• Identify, test and recommend new plugins to meet project requirements
• Define access permission schemes for HashiCorp users
• Align Jira with TPM processes and standards (Waterfall, Agile and Kanban)
• Troubleshoot application issues and add-on integration issues in Jira and Confluence working with Atlassian support
• Participate in requirements gathering for business processes, and determine ways to optimize/improve Jira setup and workflows, as well as identify where functionality can/cannot meet user requests
• Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
• Provide User Management and support for users, manage system access across groups to ensure compliance, and maintain best practices
• Create and manage security schemes, custom fields and configurations
• Install, manage and administer Jira add-ons, plugins, and extensions
• Providing assistance in the management and support of integrations between tools in the development landscape, including: Jira, Confluence, Access, GitHub, etc

Preferred Qualifications

Proficiency with Python

Benefits

#LI-Remote