Senior Billing Analyst

Summary

Join Abacus as a Senior Billing Analyst and play a key role in our billing team, ensuring accurate invoicing to clients. You will leverage your analytical skills and attention to detail to resolve billing inquiries from both internal teams and clients. Collaborate cross-functionally to drive process improvements and contribute to various projects. This position is ideal for an experienced IT billing specialist seeking to make a significant impact in a thriving, fast-growing IT services company. The role involves responsibilities such as data validation, invoice analysis, and leading onboarding meetings. You will also prepare and send invoices to clients and handle ad-hoc projects.

Requirements

• Positive attitude
• Attention to detail
• Strong communication and customer services skills
• Excellent analytical and problem-solving skills
• Flexible – comfortable in a dynamic, rapidly-changing business environment
• Intermediate Excel skills
• 2+ years in a billing role at an MSP or IT services business with recurring revenue OR an IT consulting firm focused on Dynamics Business Central
• Must be in an Eastern or Central time zone

Responsibilities

• Communicate with teams across the organization to get answers to questions that relate to billing, and respond to client billing questions submitted via billing ticket board
• Clean & validate data to produce monthly billing reconciliation report, which is a critical step in our monthly recurring revenue billing process
• Complete monthly invoice variance analysis by customer and product
• Lead “first invoice review” meetings for onboarding clients, collaborating with Sales, Project Management (PM), and Client Experience Management (CXM) teams to ensure billable accuracy from the start
• Prepare and send invoices to clients
• Ad-hoc projects and reports as required

Preferred Qualifications

Experience with Dynamics Business Central is a plus

Benefits

• Exposure to diverse array of technologies
• Part of a team of experienced engineers who aim to deliver exceptional service
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Opportunities to further technical education through online courses and certification reimbursement program
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness program, and fun events