Senior Billing Analyst

Summary

Join Demandbase as a Senior Billing Analyst and contribute to our success in helping B2B companies achieve their revenue goals. You will play a key role in reviewing customer contracts, extracting billing information, and ensuring a smooth billing/invoicing process. This position requires strong communication skills, collaboration with internal and external teams, and proficiency in various applications. You will manage billing queues, resolve invoice discrepancies, and work closely with the collections team to improve cash flow. Demandbase offers a supportive and inclusive work environment with opportunities for professional growth. We are committed to diversity, equity, and inclusion, and encourage applications from all backgrounds.

Requirements

• Should have 5+ years of experience in Billing
• Proven work experience as billing analyst or O2C associate
• Solid understanding of basic accounting principles/revenue processes
• Hands on experience in operating MS Office tools
• Proficiency in English and Customer Service Orientation
• High degree of attention to detail
• BS Degree in Finance, Accounting or Business Administration
• Should possess experience to work across multiple applications and billing engines

Responsibilities

• Review customer contracts, understand billing details and extract billing information
• Establish relationships with internal teams, cross functional teams and customers in order to provide excellent customer service
• Maintain open communication with management and feel comfortable providing feedback upward regarding daily processes and tasks
• Maintain billing queue alongside alongside other team members by responding to all tickets/requests within three business days
• Work closely with Billing Manager to ensure a smooth billing/invoicing process by sharing all billing related information received and requested in the billing queue
• Maintain all portal invoices and monitor/action on rejected items in Monto tool within three business days
• Manage/resolve all invoices missing a PO by engaging with Sales Representatives until PO is received and updated in ERP, SFDC and invoice
• Work closely with Collections team to ensure all information that affects cash collections is shared
• Manage a specific set of collections via direct communication with customers and Sales Representatives to drive a lower DSO and improved cash collections
• Train alongside all team members to learn internal processes providing feedback and insight

Preferred Qualifications

• Having experience on NetSuite and Salesforce ERP will be an added advantage
• Experience in dealing with International Clients

Benefits

We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely