Senior Collections Analyst

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as a Sr. Collections Specialist! You will manage a global portfolio of small business accounts receivable, acting as a liaison between sales, customers, and the company. This role requires strong problem-solving skills, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment. You will implement collection procedures to minimize financial loss and contribute to company growth. Samsara offers a competitive compensation package, including health benefits, flexible working options, and more. This is an opportunity to make a real-world impact and advance your career within a rapidly growing, supportive company.

Requirements

• Bachelor’s degree, preferably in finance
• 3+ years business to business collections experience
• Fluency in English and Spanish
• Knowledge of operational accounts receivable processes

Responsibilities

• Manage a portfolio of global customers
• Be responsible for updating management on customer payment issues
• Act as primary AR contact for sales team
• Perform consistent collections diligence to ensure timely conversion of past due and current accounts receivable
• Escalate past due accounts for review and approval for account suspension or when account resolution has not occurred within certain timelines
• Resolve customer issues preventing payment timely and accurately within prescribed SLA commitments
• Collaborate cross functionally to resolve account issues such as pricing, returns, or defective items
• Reconcile customer accounts to resolve discrepancies caused by misapplied payments or other account issues as needed
• Maintain account data as needed for accurate customer information
• Coordinate support and/or resolution for Account Team (AE or CSM) with questions about billing and contracts or escalate to Invoice Team when necessary
• Champion, role model, and embed Samsara’s Operating Principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Excellent customer service skills to provide best in class service
• Must be able to meet or exceed deadlines with a strong attention to detail
• Strong ability to prioritize and organize work effectively
• Strong, effective communication skills
• Must be able to collaborate and communicate effectively
• Experience with NetSuite, SFDC, and intermediate Excel skills
• Highly organized, self-disciplined and ability to work in a fast-paced environment
• Critical thinker, able to implement scalable processes
• Strong organization skills with exceptional attention to detail and follow-through
• Experience with SaaS and or technology firms with high volume and growth

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund