Senior Billing Manager

Summary

Join ChowNow as our Senior Billing Manager and leverage your SaaS, Salesforce, and data analysis expertise to oversee billing operations. You will enhance and optimize the end-to-end billing process, manage Salesforce Billing implementations, collaborate with cross-functional teams, and leverage data analytics to provide actionable insights. This remote role requires at least 7 years of billing or finance experience in SaaS companies, including 3 years in a managerial position overseeing Salesforce Billing systems. You will report to the SVP of Finance and manage two direct reports. ChowNow offers a competitive salary, comprehensive benefits, and ongoing growth opportunities.

Requirements

• Have at least 7 years of experience in billing or finance roles within SaaS companies
• Have a minimum of 3 years in a managerial position overseeing Salesforce Billing systems
• Possess a demonstrated proficiency in Salesforce Billing and CRM platforms, with hands-on experience in system configuration and customization
• Have strong analytical skills with expertise in tools such as SQL, Tableau, or similar platforms
• Can speak in detail to a solid understanding of SaaS billing models, revenue recognition concepts, and subscription-based pricing strategies
• Have a demonstrated ability to guide and develop teams, manage cross-functional projects, and influence stakeholders at all levels
• Have exceptional verbal and written communication skills, with the ability to present complex data insights to non-technical stakeholders

Responsibilities

• Oversee billing operations
• Enhance and optimize the end-to-end billing process for SaaS products, ensuring timely and accurate invoicing, revenue recognition, and compliance with subscription-based billing models
• Manage and enhance Salesforce Billing implementations, collaborating with cross-functional teams such as sales and customer success to design solutions that streamline billing processes and improve operational efficiency
• Develop and maintain billing dashboards and reports, providing actionable insights into billing performance, customer trends, and financial metrics
• Identify opportunities to automate billing workflows, reduce errors, and accelerate billing cycles leveraging Salesforce functionalities
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Complete training with our IT Team and Accounting Team Leads; by the end of training you’ll be able to successfully navigate all internal tools, including Google Apps, Slack, Box, Salesforce, ChowNow Admin, NetSuite, Stripe, and SuiteSync
• Learn the customized processes in Salesforce, NetSuite, Stripe, and SuiteSync
• Familiarize yourself with QTC process for new subscriptions for both recurring and one-time products
• Familiarize yourself with the approval process for add-on subscriptions in Salesforce and the consequent actions to take in NetSuite
• Routinely interface with our Sales, Onboarding, and Client Performance departments to field questions from our customers
• Establish and begin holding weekly 1:1s with each of your direct reports
• Learn to identify and record failed payments per our merchant processor and reflect in NetSuite
• Learn the ins and outs of our payment processors (Stripe)
• Be proactive in identifying billing issues or problematic accounts
• Become familiar with the intricacies of our more advanced customized processes in Salesforce, NetSuite, and Suite Billing; including amending and terminating existing subscriptions, subscription renewals, upgrades, and downgrades, and redistributing recognized revenue per deferred revenue waterfalls, and termination and cancellation processes
• Become well acquainted with the strengths of each of your direct reports and identified opportunities for improvement and professional development
• Have increased the productivity of your team through hand-ons management and fostering a supportive work environment
• Implemented additional training and development programs for your direct reports
• Present plan to improve revenue, billing and collections processes. This could involve making adjustments to the plan based on the results of the changes
• Continue to track the results of the changes. This will help to ensure that the changes are having a sustained positive impact on revenue, billing and collection
• Start developing a plan for the next 90 days. This will help you to keep the momentum going and continue to improve revenue and billing

Benefits

• Expected Base Salary Range: $133,237 - $173,250 depending on candidate location
• Ongoing training and growth opportunities
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Commuter benefits (including Uber Pool)
• Employee Stock Incentive Plan
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
• Enough freedom to spread your wings while still holding you accountable