Remote Senior Engineering Manager, Billing & Revenue Systems

Summary

Join Toast as a Senior Engineering Manager, Billing and Revenue Systems, to lead a fast-paced team of Engineers responsible for providing technical solutions that meet the evolving business needs of the organization in billing and revenue. You will collaborate with the product team and business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes, and educate employees on the effective use of the technologies and processes necessary for the business to operate.

Requirements

• Experience directly managing a development or technical team in the billing and revenue domain
• Bachelor’s degree in Computer Science or equivalent experience
• Well-versed in systems (NetSuite, Zuora Billing, RevPro, Salesforce) and technologies (REST, SOAP, ETL, etc..)
• Hands on experience developing and solutioning in billing platforms, including leading solution architecture
• Implementation expertise and practical experience working on large-volume billing systems projects involving complex system design across disparate systems
• Experience in collaborating with product owners representing Finance, Accounting, Sales, Customer Service, Product & Engineering. Balancing competing interests and needs across the organization to define a clear roadmap for Billing Systems deliverables
• Experience in developing and retaining a highly talented team

Responsibilities

• Manage the daily activities of engineers who are delivering new features and enhancements critical to Toast's business growth
• Oversee technical operations of all billing and revenue systems, including Netsuite, RevPro, and Zuora Billing
• Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track/resolve issues, and meet project milestones
• Mentor team members by identifying/developing opportunities for individual growth and setting a positive example for working in a team environment
• Review deliverables for the team and contribute hands-on to complex system initiatives
• Define a well-articulated vision for the short- and long-term technical roadmap of the domain; ensure that the impact aligns with the team and company strategy
• Incorporate prior industry experience to shape the line of business vision
• Build and maintain team technical roadmap utilizing planning tools and coordinating with the product team
• Consistently review to ensure the most impactful investments are appropriately prioritized while working with product partners
• Work with teams across the organization to ensure team vision aligns with and capitalizes upon planned investments across the business
• Communicate clearly, knowledgeably, and transparently with cross functional stakeholders (including but not limited to Engineering, Design, Go To Market, Legal, Compliance, Customer Onboarding, and Support) to build trusted relationships and rationalize, evaluate, and prepare for product investments
• Identify, select, and implement best practices to gather, document, streamline, and improve business processes for stakeholders
• Lead collaborative discovery and execution ceremonies for engineering, research, design, and quality assurance peers
• Confidently leverage preeminent domain expertise in service of team decision-making
• Continually evolve domain knowledge through ongoing customer, competitor, and market research
• Facilitate release planning and capacity planning for the team’s initiatives
• Drive technical delivery across all technical functions