Senior Business Consultant

Summary

Join Brillio as a Senior Business Consultant – Healthcare Loyalty & Rewards Specialist in St. Louis, MO (remote opportunity). Lead the development, implementation, and optimization of advanced loyalty programs within the healthcare sector. Drive patient engagement, retention, and satisfaction through innovative reward systems and strategic consulting. Partner with healthcare organizations to identify opportunities for improving patient engagement. Develop data-driven strategies to enhance patient loyalty and adherence to healthcare plans. Conduct in-depth analyses of industry trends and competitive programs. Establish KPIs to measure program effectiveness and ROI. Collaborate with internal and external stakeholders to ensure program success.

Requirements

• Bachelor’s degree in business, healthcare administration, marketing, or a related field (Master’s preferred)
• 7+ years of experience in loyalty/rewards program management or consulting, with a focus on the healthcare sector
• Proven track record of delivering impactful loyalty strategies and business solutions
• Expertise in CRM systems, data analytics, and loyalty program technologies
• Strong analytical and project management skills
• Excellent communication, negotiation, and relationship-building abilities
• Deep understanding of healthcare consumer behavior and regulatory frameworks

Responsibilities

• Design, implement, and oversee complex loyalty and rewards programs tailored to healthcare consumers
• Provide strategic guidance on creating value-driven reward strategies that enhance patient satisfaction and organizational goals
• Partner with healthcare organizations to identify key opportunities for improving patient engagement through loyalty programs
• Offer expert advice on integrating loyalty strategies into broader business models and patient care frameworks
• Develop and execute data-driven strategies to enhance patient loyalty and adherence to healthcare plans
• Collaborate with clinical teams to align reward systems with positive health outcomes
• Conduct in-depth analyses of industry trends, competitive loyalty programs, and emerging technologies
• Ensure loyalty strategies comply with healthcare regulations and ethical considerations
• Establish KPIs to measure program effectiveness, patient engagement, and ROI
• Deliver actionable insights and recommendations for continuous improvement through detailed reporting and analytics
• Act as a liaison between healthcare organizations and internal teams to ensure alignment on program goals and execution
• Build strong relationships with external vendors, technology providers, and industry partners
• Lead the selection and integration of CRM tools and loyalty management platforms to enhance program delivery
• Ensure that systems are optimized for scalability and user experience

Preferred Qualifications

Master’s degree