Twilio is hiring a
Senior Business Solution Analyst, Remote - India

Summary

The job is for a Senior Salesforce Administrator to join Twilio's Sales Operations team remotely in India. The role involves improving and maintaining the Salesforce.com platform, assisting project managers, data management, identifying process improvements, and collaborating with cross-functional teams.

Requirements

• 5-8 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)
• Demonstrated ability to understand business needs and translate requirements into technical solutions
• Proven track record of managing Salesforce projects from inception to completion, ensuring successful implementation and user adoption
• Salesforce Certified Administrator and Developer
• Strong presentation, communication, and facilitation skills
• Ability to communicate complex technical solutions effectively to non-technical stakeholders
• Comprehensive experience on debugging and troubleshooting in Salesforce
• Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects
• Ability to identify and implement process improvements to enhance system efficiency and user experience
• Experience in maintaining system documentation
• Knowledge on Salesforce.com configuration best practices

Responsibilities

• Improve our Salesforce.com platform and ensure data excellence across the organization
• Assist project managers in various work streams on Salesforce.com
• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale
• Work with program managers and stakeholders to uncover process gaps and develop elegant solutions
• Understand and fix existing system problems on a daily basis
• Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders
• Leadership skills to mentor junior administrators and provide guidance on best practices

Preferred Qualifications

• 1+ year of experience designing or developing on Salesforce (Apex)
• Experience working with and managing large data sets
• Industry experience in automating and auditing large volumes of data
• Experienced developing Lightning Components in Salesforce Lightning

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Location: This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
• Travel: We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings