Senior Business Systems Analyst

Summary

Join HubSpot’s Legal Technology team as a Senior Business Systems Analyst and play a pivotal role in implementing and supporting core technologies, optimizing and building scalable processes, and leveraging data to inform decisions. Collaborate with various teams to develop solutions supporting end-to-end business needs. Act as a strategic technical advisor, drive initiatives to optimize operations, build and automate workflows, and serve as a Subject Matter Expert for legal systems. Continuously monitor industry trends and collaborate cross-functionally to assess requirements and architect solutions. Deliver data-driven insights and shape a product roadmap prioritizing iterative delivery and measurable outcomes. This role requires strong technical skills in SaaS application management, API usage, and system integration design, along with experience in legal technologies and data analysis. The ideal candidate is a strategic leader with robust technical acumen, ready to innovate and drive business value.

Requirements

• Is highly technical, with strong hands-on experience in SaaS application management, configuration, API usage, and system integration design
• Always brings a strategic lens to stakeholders’ challenges, guiding change efforts that align people, processes, and technology to deliver measurable impact
• Is adept at identifying overly complex processes and simplifying them using automation, integrations, and scalable technical solutions (experience with flow-based tools like Workato is a plus)
• Has experience and understanding of legal technologies - contract lifecycle management (CLM) systems, document operations, and enterprise service management tools. Direct experience with legal technology platforms is a strong plus, but not required
• Is data-driven—with the ability to gather, analyze, interpret, and present KPIs and metrics to demonstrate technology ROI and operational impact
• Has a demonstrated ability to lead cross-functional teams, drive execution across multiple stakeholders, and deliver impactful business results
• Communicates clearly in both technical and business terms, can influence and align stakeholders, and values collaboration and consensus-building
• Thrives in dynamic environments—highly organized, self-motivated, and capable of managing multiple priorities with autonomy
• Is passionate about empowering Legal teams with technical expertise and operational excellence

Responsibilities

• Act as a strategic technical advisor and problem solver for the Legal department, working closely with the team to translate needs into robust technical solutions
• Drive initiatives that optimize and scale operations by implementing, configuring, and integrating SaaS business applications—ensuring usability, reliability, and scalability
• Build, automate, and simplify workflows using flow-based automation tools (e.g., Workato), webhooks, and APIs. You will own the solution design, implementation and adoption
• Serve as the SME (Subject Matter Expert) for select legal systems, with a deep technical understanding of system configuration, core business use cases, and their role in the wider systems landscape
• Continuously monitor industry trends—including AI and other emerging technologies—to spot opportunities for innovation and promote the adoption of new technical capabilities within Legal
• Collaborate cross-functionally with Engineering, Employee Tech, Financial Technology, and other business partners to assess requirements, define configurations, and architect solutions
• Deliver actionable, data-driven insights by developing, reporting, and visualizing key performance indicators to track business value and technology adoption
• Shape and advocate for a clear, technically feasible product roadmap, prioritizing iterative delivery, integration excellence, and measurable outcomes

Benefits

• Annual Cash Compensation Range$115,400 — $184,600 USD
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers