Senior Business Systems Analyst

Summary

Join MAS Global as a Business Systems Analyst and help define and deliver solutions that meet business objectives. You will serve as a liaison between the business and IT, working with various teams to understand requirements and guide development. This role requires strong analytical and communication skills, experience with Agile methodologies, and a minimum of 5-7 years of experience in business analysis. You will work in a fast-paced environment, contributing to a mission-driven company focused on creating educational opportunities in tech. MAS Global offers a collaborative and inclusive work environment with a commitment to growth and development.

Requirements

• Bachelor's Degree
• Minimum 5-7 years’ experience with business analysis and business process mapping in a hybrid and/or Agile development environment for digital and e-commerce solutions
• Solid understanding of and demonstrated experience in using appropriate tools: Agile Project Management tools such as Jira or equivalent , Microsoft Project, Visio, and all Office Tools
• Strong problem solving, analysis and communication skills, both verbal and written in English and Spanish

Responsibilities

• Work in continuous delivery mode, analyzing and delivering features iteratively
• Consistently demonstrate Agile and waterfall processes and principles for effective delivery
• Consistently demonstrate Lean principles for efficient delivery
• Work with the Product Owners and Project Managers on defining the project’s detailed scope
• Responsible for creating, refining and maintaining user stories and associated deliverables such as functional requirement specifications, process flows and test cases to meet development and stakeholder needs
• Responsible for translating legacy system code into requirements
• Work with the Product Owner on the prioritization of the product backlog of user stories
• Work with the Product Owner, BAs, and Quality Assurance Analysts on defining acceptance criteria sufficiently for testing
• Work with the Product Owner to confirm the delivered solution is in fulfillment of the stated requirements
• Default point of contact for IT with the business; brokers contracts between IT and the business resolving client and IT relationship issues
• Elicits and communicates the organization’s business strategy, works directly with business unit clients to understand and draw specific business processes and needs / opportunities for improvement
• Develops IT strategies that meet the needs of the business.  Identifies the business benefit of alternative strategies
• Manages and provides expert advice on the selection, design, justification, implementation and business use of information systems to enable CRM/Digital transformation and e-commerce efforts
• Analyzes business processes, elicits, analyzes and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing IT components
• Translates business requirements into functional requirements, performs data and process modeling, manages change and leads the verification and validation of requirements
• Identifies current and emerging business needs and evaluates alternative IT solutions using standard information systems methodologies and best practices
• Proactively seek out strategic business opportunities with business unit executives for the application of new or existing IT capabilities
• Prepares testing plans to confirm that requirements and system design are accurate and complete
• Develops business relationships and integrates activities with other IT departments to ensure successful implementation and support of project efforts
• Identifies the impact of any relevant statutory, internal or external regulations on the organization’s use of information
• Act as proxy product owner to define business needs in Jira including definition of requirements using Gherkin or equivalent syntax
• Work with the development teams to ensure that the business outcome required is properly understood, negotiating tradeoffs that may be required
• Work with the testing teams to be able to help issue resolution and understand recurring themes that need to be added as requirement into continuous improvement cycles
• Documentation management

Preferred Qualifications

• 3 years’ hands on experience using / configuring Digital and e-Commerce solutions such as Adobe Experience Manager or other web content management systems, Magento or other commerce systems, Salesforce.com CRM
• Experience working within a PCI / regulated environment
• Experience handling data privacy requirements such as CCPA or country specific privacy requirements
• Experience with Agile techniques: User Stories, TDD, BDD, Continuous Integration, Continuous Testing, Continuous Delivery, Automated Testing
• Expertise with JIRA, Confluence, and the rest of the Atlassian suite and using JIRA's Agile performance metrics to drive accountability and continuous improvement
• Knowledge of other agile methodologies / process improvement methodologies like Kanban
• Ability to work effectively in a fast-paced environment with minimal oversight
• Detail oriented with a proven ability to self-motivate and follow-through on tasks