Remote Senior Business Systems Analyst

Summary

Join Wrike, the most powerful work management platform, as a Senior Business Systems Specialist and support internal customers by leveraging technology to manage their book of business, reduce churn, and drive expansion.

Requirements

• 4+ years of hands-on experience with Customer Success Platforms (CSP) such as Vitally, Gainsight, PlanHat, or similar, including implementation, customization, and support
• Proficient with integration platforms such as Workato, Zapier, or Boomi
• Experience with Salesforce, including flows, reports, page layouts and dashboards; Salesforce certifications are a plus
• Understanding of Sales/CS Engagement platforms like Outreach and Salesloft
• Proficiency in SQL, capable of writing complex queries for data analysis
• Experience working with APIs and Webhooks
• Great communication skills and a proactive approach to supporting internal customers

Responsibilities

• Partner with Customer Success professionals to help them best leverage our tech stack (Salesforce, Workato, Vitally, Wrike) to manage their book of business, reduce churn and drive expansion
• Scope and deliver processes automations and technical projects from inception to maintenance
• Utilize industry best practices to configure and optimize Vitally and other customer success tools
• Closely collaborate with Salesforce admins, Backend team, and other engineering teams to ensure the alignment among systems
• Optimize existing business processes - collect requirements from stakeholders, brainstorm solutions, present suggestions and drive the implementation
• Create and maintain technical design documentation

Benefits

• Paid Time Off programs for Vacation, Holidays, and Volunteering
• Medical, Dental, and Vision health insurance plans
• Life insurance plan
• Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents)
• Employee Assistance Program