Brightside is hiring a
Senior Client Executive

Summary

The Senior Client Executive is a part of the Customer Success team responsible for managing relationships with large, complex clients in the Financial Care segment. They will lead client management, build relationships, challenge customer thinking, and drive client health. The ideal candidate has 8 years of customer success leadership experience, can expand influence within an organization, build executive-level relationships, and deal effectively with ambiguous situations.

Requirements

• 8 years of direct customer success leadership (a plus if you are coming from a financial, healthcare, or consulting background)
• Expand the circle of influence within an organization to include HR, Finance, and the C-suite
• Build and maintain positive working relationships with internal leadership across the organization
• Deal effectively with ambiguous situations
• Ownership of problems, solutioning of them - you’re results-oriented with a willingness to take initiative and get the job done

Responsibilities

• Lead the client management of a portfolio of large, complex, high value and high potential clients
• Build relationships at all levels as a trusted and respected partner
• Challenge the customer’s thinking by crafting a compelling story using data-driven insights to make recommendations
• Proactively and intentionally drive client health including ROI and engagement to meet client expectations and contractual commitments
• Serve as a strategic partner and trusted advisor to large, complex customers
• Help to build and establish customer success policies and practices