Softheon is hiring a
Senior Client Executive

Summary

The job is for a Senior Client Executive I at Softheon, a remote position focused on driving client satisfaction and retention by building trusting relationships, aligning solutions with client needs, and providing strategic insights. The role requires a Bachelor's degree in Business Administration, Healthcare Management, or a related field, and at least 5-7 years of experience in a client-facing role within the healthcare IT industry.

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or a related field
• Proven track record of at least 5 -7 years in a client-facing role, preferably within the healthcare IT industry
• Excellent communication and interpersonal skills
• Exceptional project management and organizational abilities
• Analytical mindset with the ability to gather and interpret data to make informed business decisions
• Proficiency in Microsoft Office Suite
• Deep understanding of the healthcare industry, including knowledge of healthcare IT solutions, regulations, and market dynamics
• Proactive and self-motivated mindset

Responsibilities

• Develop and maintain strong, trusting relationships with key clients in the healthcare sector
• Act as the primary point of contact, understanding client needs, challenges, and objectives
• Proactively engage with clients to identify opportunities for upselling, cross-selling, and maximizing client value
• Conduct thorough needs assessments to align healthcare IT solutions and services with client requirements effectively
• Collaborate with cross-functional teams to ensure seamless delivery of solutions and exceptional client experiences
• Drive successful project implementation, manage timelines, and meet project goals and client expectations
• Stay informed about industry trends, regulations, and advancements in healthcare IT
• Provide valuable insights and thought leadership to clients
• Analyze market trends, competitor activities, and client needs to identify new business opportunities and develop strategic growth plans
• Monitor client satisfaction levels, gather feedback, and address concerns promptly
• Prepare and deliver client presentations, proposals, and participate in contract negotiations
• Provide regular reports and updates to senior management on key client metrics, revenue projections, and client satisfaction levels

Benefits

• Salary - $75,000/yr - $95,000/yr
• Opportunity to work on cutting-edge cloud-based healthcare solutions
• Work from your home company with a one-time home office stipend
• Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents
• Additional benefits, including a monthly wellness stipend and internet stipend
• 401K w/ a match; immediately vested
• Employee assistance program, disability/life insurance, and parental leave
• 15 days to Discretionary PTO based on YOS plus 9 additional holidays
• Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities