Senior Client Management Executive

Summary

Join Cylinder Health as a Senior Client Management Executive and manage a portfolio of high-value enterprise clients. Lead key activities, including service delivery, relationship building, account strategy development, project expansion, and contract renewals. Collaborate with clients and marketing to develop communication strategies that drive member enrollment. Serve as the link between clients and internal stakeholders. This role requires a consultative approach, strong project management skills, and a commitment to exceptional client experiences. It's an individual contributor role with growth potential. The position focuses on account management, data-driven strategy, and marketing and engagement to ensure client success and satisfaction.

Requirements

• 6+ years of hands-on experience working with self-insured employers, payers, and TPA’s or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry
• 6+ years client relationship/account management experience, preferably with national payers and/or Fortune 500 employers
• Proven ability to hit sales goals/quotas
• Strong analytical capabilities, process improvement, and understanding of technologies such as: Salesforce, XLS, Project Management tools (e.g. ClickUp), Google Suite
• Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget while working in a fast-paced, high-energy, team-oriented environment
• Bachelor's degree preferred or relevant work experience
• Ability to travel 20% within the U.S

Responsibilities

• Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support
• Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success
• Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives
• Leverage data insights to inform and adapt account strategies
• Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Foodsmart partnership
• Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction
• Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs

Preferred Qualifications

• Self-motivated and passionate about the employer health benefits space with a desire to push yourself and continue learning
• An excellent communicator, a strategic thinker and able to align multiple stakeholders to drive decisions and action
• Partnerships and sales oriented to hit aggressive goals while still furthering client needs
• A highly detail oriented individual with an eye for process creation and improvement
• Comfortable in a fast-paced, dynamic start up environment
• Creative, innovative, and willing to share creative suggestions in a team environment
• Empathetic to our members’ GI health conditions and are driven to improve their outcomes