Senior Client Manager

Summary

Join Brand Momentum Inc. as a Senior Client Manager and help clients achieve their retail goals. This 6-month contract position (with potential for extension) involves managing client relationships, executing go-to-market strategies, and providing thought leadership. You will be responsible for delivering against client KPIs, preparing performance updates, and actively participating in field visits. The role requires strong client management skills, CPG understanding, and proficiency in Microsoft Office Suite. The position reports to the Sr. Director – Sales and Merchandising and offers a hybrid work model (Mississauga HQ + Remote). Brand Momentum is an award-winning agency committed to a fun, flexible, and inclusive work environment.

Requirements

• Post-Secondary degree, preferably in Business
• 5+ years’ experience in an Account / Client management role
• Excellent client relationship management skills – Client-focused – must be approachable
• Strong understanding of CPG
• Driven by the achievement of client KPIs and sales metrics
• Multiple channel knowledge – Mass, Drug and Grocery (Convenience/Gas is an asset)
• Excellent leadership skills
• Ability to execute in the field and implement the Client go to market strategy
• Flawless execution of client plans
• Proficiency in Microsoft (Excel, Word, PowerPoint)
• Ability to mine and review retailer sales data
• Potential oversight of team colleague including but not limited to, administrative and or client management

Responsibilities

• Operate as the lead point of contact for any and all matters specific to Client account management
• Build and maintain strong, long-lasting client relationships
• Ability to understand what success means to our Clients and shape a plan that delivers value add results and excellence on their business
• Attend/Lead Client meetings and be an impactful and active participant to ensure continuous alignment on Client deliverables
• Execute Client go to market strategies
• Effectively provide clear retail execution direction to the Brand Momentum Regional Leaders
• Prepare and present regularly scheduled performance updates
• Track and assess key account performance metrics to Identify challenges, opportunities and develop an effective action plan
• Review available retailer sales data to prepare plans for underperforming locations
• Active in the field to evaluate and measure the execution of plans
• Escalates Client issues in a timely and proactive manner
• �� day field visit bi-weekly to observe execution conditions and identify additional opportunities
• Develop, mentor and coach direct reports (when applicable)
• Assist in the hiring of staff as required
• Conflict resolution, handling complaints or emergencies that may fall outside regular business hours
• Able to travel within the North Americas when needed

Preferred Qualifications

• Extremely detailed and organized with excellent follow-through and up the ability
• Bilingual an asset
• Operates with trust and integrity
• Action-oriented
• Excellent communication skills – listening, verbal and written
• Ability to establish plans and set priorities
• Well-developed negotiation skill

Benefits

• Hybrid (Mississauga HQ + Remote)
• Flexible hours