Zuora is hiring a
Senior Client Manager

Summary

Join Zuora's Global Services team as a Business Development Manager and drive long-term business growth in partnership with customers and System Integrator partners.

Requirements

• At least 8-10+ years of experience leading services sales, delivery and customer relations, including program management experience (SCRUM, PMI, is a plus)
• Deep business knowledge, especially in Order-to-Cash/Order-to-Revenue business processes. MBA / advanced accounting degree or experience preferred
• In-depth knowledge and experience implementing SaaS Enterprise software applications such as ERP,  CRM, accounting systems and/or provisioning systems as well as managing subcontractors and service partners
• Proven experience in mapping customers’ business initiatives and requirements to business applications solutions
• Business-savvy, with experience of building, maintaining and nurturing stakeholder relationships with customers, partners and Zuora internal stakeholders (e.g. Sales), including churn management
• Proficient in presenting technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
• Ability to manage multiple (3-5) engagements concurrently and effectively manage scope change within a project or program

Responsibilities

• Develop high value trusted relationships with executives at our customers and partners throughout their lifecycle to ensure Zuora meets our customers’ business objectives
• Support a handful of Account Executives and work in collaboration with the delivery managers, solution architects and the Global Services COE professionals to propose, present and sell Zuora’s implementations
• Qualify service opportunities, implementation scoping, timeline and level of effort estimations, draft statements of work, and own the P&L of our services engagements in your portfolio
• Drive customers’ business initiatives and optimize their processes aligned with Zuora’s technology to drive the growth and expansion of customer's’ business and the resulting growth of Zuora’s footprint and volume of business
• Manage both the day-to-day operational and long term strategic business relationship with Zuora’s key strategic customers, ensuring Zuora is viewed as and remains a strategic technology and business partner
• Become a trusted business partner for Customer and guide the programs with strategic planning and early risk mitigation plans
• Establish governance and create close alignment between System Integrators and Zuora on service relevant topics
• Cultivate key customers as Zuora advocates in the Zuora Community and Subscription Economy
• Manage customer escalations and proactively communicate upcoming product changes and enhancements
• Become an expert in subscription billing & revenue, trained on Zuora’s market leading product and approach to the Journey to Usership

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing