Senior Client Partner

Summary

Join KMS Technology as a Senior Client Partner to drive strategic growth within a portfolio of high-potential U.S. mid-market and enterprise accounts. You will serve as a trusted advisor to senior executives, identifying key opportunities and translating them into transformative solutions across AI, Data, Cloud, Software Development, QA/Testing, and consulting services. This high-impact role requires developing and executing account strategies, cultivating executive relationships, and leading strategic client engagements. You will identify new business opportunities, manage proposals, and collaborate cross-functionally to ensure client satisfaction. The position demands strong business acumen, exceptional relationship-building skills, and a deep understanding of IT consulting and software services. Success in this role will involve consistently generating significant net-new services revenue.

Requirements

• 8+ years of experience in consultative sales or strategic account management, with a strong focus on driving revenue growth within enterprise or large ISV accounts
• Demonstrated success engaging mid-market and enterprise clients ($100M–$2B in revenue), with domain expertise in Healthcare, BFSI, or SaaS sectors
• Proven track record of consistently generating $3M–$5M+ in annual net-new services revenue across a defined portfolio
• Exceptional relationship-building skills, with the ability to influence and engage C-level and VP-level executives across both IT and business functions
• Strong business acumen and a client-first mindset, with a deep commitment to delivering measurable value and long-term success
• Solid understanding of IT consulting and software services, particularly in AI, Data, Cloud, and Product Engineering
• Familiarity with industry standards, external regulations, and evolving technology trends impacting client operations and innovation
• Experience collaborating with cloud and channel partners (e.g., AWS, GCP) to co-create solutions that address complex client challenges
• Highly self-motivated and adaptable, with a proven ability to thrive in fast-paced, dynamic environments
• Skilled in working with multicultural, globally distributed teams—leveraging excellent interpersonal and communication abilities to drive alignment and execution
• Strong negotiation and contract management skills, including handling NDAs, renewals, and legal coordination across multiple accounts
• Willingness to travel up to 50% for client engagements, team collaboration, and strategic initiatives

Responsibilities

• Develop and Execute Account Strategies: Create, maintain, and drive comprehensive Account Development Plans grounded in a deep understanding of each client’s business objectives, challenges, and growth opportunities
• Cultivate Executive Relationships: Build and expand trusted relationships with key stakeholders across all levels of the client organization, positioning KMS as a strategic partner and accelerating account growth through cross-sell, upsell, and renewal initiatives
• Lead Strategic Client Engagements: Facilitate and drive high-impact client touchpoints—including QBRs, innovation workshops, and governance meetings—to foster alignment, showcase value, and deepen collaboration
• Identify White Space and Deliver Value: Leverage domain expertise and white space analysis to uncover both stated and latent client needs, articulating tailored value propositions that connect directly to business priorities across the full KMS service portfolio
• Drive Opportunity Management: Lead opportunity and proposal processes by asking insightful questions, evaluating interest levels, identifying knowledge gaps, and conducting follow-ups to move deals forward with precision and care
• Collaborate Cross-Functionally for Success: Act as a central connector between client stakeholders, internal teams, and partner organizations—driving seamless collaboration, ensuring alignment with customer goals, and maximizing impact from service delivery
• Champion Client Satisfaction and NPS: Proactively manage client health and satisfaction, contribute to the Net Promoter Score (NPS) process, and take ownership of actionable feedback to elevate client experience and loyalty
• Maintain CRM and Data Integrity: Ensure accurate, timely CRM data to support account visibility, retention, and growth, while resolving data-related gaps that may hinder effective execution
• Ensure Operational and Regulatory Compliance: Maintain a strong understanding of internal processes, account performance metrics, and client-side IT/security requirements, ensuring compliance with both company standards and regulatory obligations
• Embody a Culture of Ownership and Continuous Learning: Demonstrate accountability, initiative, and a commitment to growth—both in client outcomes and personal development

Benefits

• 100% company-paid Medical, Dental & Vision insurance
• 401(k) with generous company match
• Pre-tax FSA options
• Employer Paid Short Term Disability, Long Term Disability, and Basic Life Insurance
• Self-managed Unlimited PTO + Paid Parental Leave
• Remote/hybrid flexibility
• Opportunities for career growth, mentorship, and leadership