Client Partner

Summary

Join Smartly as a highly motivated Client Partner to leverage your consultative skills and drive business growth. Lead key strategic accounts and performance advertisers, offering innovative digital marketing solutions. Build and maintain strong customer relationships with large advertisers, understanding their needs and delivering value-based solutions. Focus on helping customers succeed to achieve mutual success. Become a trusted advisor, building positive outcomes for both Smartly and clients. This role requires collaboration with internal teams and external partners to achieve account expansion and increased adoption.

Requirements

• 5+ years of experience in ad-tech/mar-tech industries with a proven record of growing strategic accounts; experience with Facebook, Pinterest, Snap, and other Social Media Platforms is seen as an advantage
• Are naturally inclined to lead, organize, and run a key account team
• Are driven by sales, account expansion, and helping your partners achieve their business targets and marketing goals
• Have excellent communication skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
• Have a strong desire to learn about the product in order to effectively sell up to the C-suite or down to end-users as needed
• Ability to collaborate closely with internal cross-functional teams (product, marketing, engineering, customer success, etc.) record of meeting and exceeding quota on a consistent basis

Responsibilities

• Establish relationships with senior stakeholders and across all relevant parts of customer organization
• Align on and influence strategic objectives and plans to achieve account expansion and increased adoption
• Plan together with customer decision makers, platform and other partners
• Help customers organization drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and partners
• Together with CSM, be responsible for the account plan and plans for key customer initiatives
• Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
• Create multiple feedback and critical issue channels within the account to ensure steady progress and flow of feedback
• Ensure product roadmap alignment and product team interaction with customers
• Form relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
• Own revenue forecasting and target setting for the customer
• Own pipeline and opportunity management in salesforce
• Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivized by commercial success

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Flexible in-office, hybrid, & remote work options depending on role
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities
• Computer (MAC or PC), phone with plan, & Bose headphones
• Stock options
• Medical/dental/vision insurance
• Retirement savings benefits
• Parental leave
• Life insurance and disability benefits