Senior Partnerships Manager, Partner Success

Summary

Join Jobber as a Senior Partnerships Manager, Partner Success and drive the strategy and execution for Channel Partner success. You will manage and grow product partnerships, working with internal teams to ensure partners have a positive experience. Responsibilities include creating standard processes, aligning on customer goals, accelerating partner expansion, and conducting quarterly business reviews. This role requires 10+ years of experience in a partnership/business development/account management role, including 5+ years in people management. Jobber offers a competitive compensation package, including extended health benefits, retirement savings plan matching, stock options, and a dedicated Talent Development function.

Requirements

• 10+ years experience in a partnership/business development/account management role
• Minimum 5 years in people management
• To be dynamic. Both partner and Success-minded, having the ability to develop strong relationships with external partners – after the close of the new deal, you are the Jobber go-to person for everything!
• To be strategic. You understand what’s at stake, both in the long & short-terms and build a strategy and tactical plan to help you get to where we need to be
• To be results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based
• To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet
• To have a strong and confident communication style. You have the ability to actively listen and consult with our partners, and get a true understanding of who they are and what they need (especially when they don’t know what they want!)
• To thrive in a fast-paced environment. You know how to multitask with the best of them and can balance multiple projects at once
• Enjoys rolling up their sleeves in a fast paced startup environment and getting things done
• Is able to work cross-functionally with many teams and multi-task with a sense of urgency
• Has impeccable attention to detail, follow-through, and resourcefulness
• Demonstrate exceptional problem-solving skills and the ability to navigate challenges creatively and efficiently
• Willing to regularly travel to conferences and partner on-sites

Responsibilities

• Drive the strategy and execution for Channel Partners Partner Success - create standard process for partner management, handling day-to-day partner management, setting clear objectives and actionable go-to-market strategies to achieve goals
• Work alongside our Business Development Director, Partnerships to strategically align on customer goals, areas of training focus and SP success measurements
• Accelerate partner expansion opportunities through compelling joint-business plans that include additional market/geographies, upsell and cross-sell opportunities
• Working with our CSM's to create and implement custom onboarding plans based on each client's org structure (for both admins & key stakeholders)
• Monitor key product activity metrics and proactively reach out to at-risk clients
• Perform reviews with teams across the Sales department to discuss expansion & referrals opportunities, customer pain-points and areas of opportunities to help address customer needs
• Nurture key relationships with our Tier 1 ecosystem and ensure Jobber is meeting the needs of all partners
• Conduct quarterly business reviews for organizations showcasing how valuable Jobber has been and drive overall optimization
• Acts as an advocate for partners by communicating their feedback to Jobber
• Relay and train partners on any new feature releases
• Actively promote and push forward the implementation of Jobber Payments across all applicable partners
• Quickly build expertise in the Jobber product offering
• Understand market, industry and competitive trends to identify new partnership opportunities
• Lead a team of Account Managers ensuring they are supporting their roster of partners in the most effective ways
• Build strong relationships with partner teams to influence them to prioritize Jobber GTM efforts, working towards shared goals that yield mutual benefits
• Collaborate with cross-functional internal teams to align and execute partnership initiatives with Jobber’s business objectives (development work, enablement materials, co-marketing, co-sell motions, etc)

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family