Senior Client Partner

Summary

Join Zuora's Global Services team as a leader in driving long-term business growth. You will cultivate strong relationships with customers and partners, ensuring successful Zuora implementations from presale to post-go-live. Responsibilities include managing customer portfolios, scoping projects, and driving customer business initiatives. You will also collaborate with internal teams and system integrators. This role requires extensive experience in services sales, delivery, and customer relations, along with deep business knowledge, particularly in order-to-cash processes. Zuora offers a competitive compensation package, including benefits such as health insurance, generous time off, parental leave, and professional development opportunities.

Requirements

• High ability to proactively drive solid customer relationships, set expectations, and deliver on commitments
• At least 8-10+ years of experience leading services sales, delivery and customer relations, including program management experience (SCRUM, PMI, is a plus)
• Deep business knowledge, especially in Order-to-Cash/Order-to-Revenue business processes
• In-depth knowledge and experience implementing SaaS Enterprise software applications such as ERP, CRM, accounting systems and/or provisioning systems as well as managing subcontractors and service partners
• Proven experience in mapping customers’ business initiatives and requirements to business applications solutions
• Business-savvy, with experience of building, maintaining and nurturing stakeholder relationships with customers, partners and Zuora internal stakeholders (e.g. Sales), including churn management
• Proficient in presenting technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
• Ability to manage multiple (3-5) engagements concurrently and effectively manage scope change within a project or program
• Ability to be flexible, action oriented and operate effectively in ambiguity
• Experience working with cross-functional and geographically dispersed teams and customer base with travel up to 40% of the time

Responsibilities

• Develop high value trusted relationships with executives at our customers and partners throughout their lifecycle to ensure Zuora meets our customers’ business objectives
• Support a handful of Account Executives and work in collaboration with the delivery managers, solution architects and the Global Services COE professionals to propose, present and sell Zuora’s implementations
• Qualify service opportunities, implementation scoping, timeline and level of effort estimations, draft statements of work, and own the P&L of our services engagements in your portfolio
• Drive customers’ business initiatives and optimize their processes aligned with Zuora’s technology to drive the growth and expansion of customer's’ business and the resulting growth of Zuora’s footprint and volume of business
• Manage both the day-to-day operational and long term strategic business relationship with Zuora’s key strategic customers, ensuring Zuora is viewed as and remains a strategic technology and business partner
• Establish governance and create close alignment between System Integrators and Zuora on service relevant topics
• Cultivate key customers as Zuora advocates in the Zuora Community and Subscription Economy
• Manage customer escalations and proactively communicate upcoming product changes and enhancements
• Become an expert in subscription billing & revenue, trained on Zuora’s market leading product and approach to the Journey to Usership

Preferred Qualifications

MBA / advanced accounting degree or experience

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing