MeridianLink is hiring a
Senior Collections Specialist

Summary

The job description is for a Collections Specialist position at MeridianLink. The role involves communicating with clients regarding past due invoices, working with internal teams to resolve customer issues, and maintaining Breach and Termination Notices for customers among others. The company values professional growth and work-life balance.

Requirements

• Great communication skills
• Proven experience in similar role - 3+ years' experience
• Knowledge of billing procedures and various collection techniques
• Working knowledge of MS Office and databases
• Great at following up internally and externally to get issues resolved
• Detail oriented

Responsibilities

• Reach out to clients via email and telephone regarding past due invoices and work with them to bring their accounts current
• Work with internal teams to resolve customer issues as they arise
• Aid in resolution of customer billing and credit issues
• Post payments to customer accounts, most of which is automated
• Assess late fees and interest based on management’s guidelines
• Provide regular updates to management on past due amounts
• The creation and maintenance of Breach and Termination Notices for customers
• Regularly collaborates with Customer Success on customers issues that are holding up payment

Preferred Qualifications

• Experience utilizing NetSuite and Salesforce a plus
• Inquisitive with a sense of humor preferred!

Benefits

• Insurance coverage (medical, dental, vision, life, and disability)
• Robust paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work