Collections Specialist

Logo of CRIO

CRIO

πŸ’΅ $45k-$50k
πŸ“Remote - United States

Job highlights

Summary

Join CRIO, a rapidly growing clinical research organization, as a Collections Specialist! In this role, you will manage accounts receivable, ensure timely payment collection, resolve billing issues, and maintain strong client relationships. You will need excellent communication and problem-solving skills, along with experience in collections and billing practices. The position offers work-from-anywhere flexibility and a competitive salary, along with benefits such as unlimited PTO, 401k matching, and comprehensive health insurance.

Requirements

  • Proven experience in collections
  • Strong phone etiquette with excellent verbal communication skills
  • Strong problem-solving skills, with the ability to prioritize tasks
  • Ability to build strong relationships with customers and key stakeholders
  • Strong organizational skills and attention to detail
  • Proficient in customer service practices, ensuring client satisfaction throughout the collection process
  • Ability to work independently as well as part of a team in a fast-paced environment
  • Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com

Responsibilities

  • Manage process for collecting customer payments per invoice terms
  • Handle inbound and outbound e-mail and call communications
  • Establish relationship with customers to ensure timely payment of invoices
  • Understand and be able to explain contract pricing and billing practices
  • Process and review account adjustments
  • Reduce delinquency rate for customers
  • Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
  • Provide exceptional customer service by addressing client concerns and resolving disputes
  • Utilize tools to organize and report on collection activity

Benefits

  • Work from anywhere
  • Lunch on us - During Training Days
  • Unlimited PTO
  • 401k company match
  • Healthcare
  • Dental
  • Vision
  • Life insurance
  • Professional development

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