Collections Specialist

CRIO
π΅ $45k-$50k
πRemote - United States
Please let CRIO know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join CRIO, a rapidly growing clinical research organization, as a Collections Specialist! In this role, you will manage accounts receivable, ensure timely payment collection, resolve billing issues, and maintain strong client relationships. You will need excellent communication and problem-solving skills, along with experience in collections and billing practices. The position offers work-from-anywhere flexibility and a competitive salary, along with benefits such as unlimited PTO, 401k matching, and comprehensive health insurance.
Requirements
- Proven experience in collections
- Strong phone etiquette with excellent verbal communication skills
- Strong problem-solving skills, with the ability to prioritize tasks
- Ability to build strong relationships with customers and key stakeholders
- Strong organizational skills and attention to detail
- Proficient in customer service practices, ensuring client satisfaction throughout the collection process
- Ability to work independently as well as part of a team in a fast-paced environment
- Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com
Responsibilities
- Manage process for collecting customer payments per invoice terms
- Handle inbound and outbound e-mail and call communications
- Establish relationship with customers to ensure timely payment of invoices
- Understand and be able to explain contract pricing and billing practices
- Process and review account adjustments
- Reduce delinquency rate for customers
- Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
- Provide exceptional customer service by addressing client concerns and resolving disputes
- Utilize tools to organize and report on collection activity
Benefits
- Work from anywhere
- Lunch on us - During Training Days
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision
- Life insurance
- Professional development
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