Senior Compliance Business Analyst

Summary

Join NinjaHoldings as a Senior Compliance Business Analyst and play a key role in driving compliance initiatives, ensuring operational processes align with regulatory requirements. You will act as a liaison between internal teams and external bank partners, combining business analysis and project management expertise. Responsibilities include overseeing issue resolution, tracking trends, refining processes, and fostering stakeholder relationships. This role also involves advocating for compliance, building and leading a team, and ensuring effective execution of compliance policies. The ideal candidate will possess strong leadership, analytical, and communication skills, along with extensive experience in compliance operations and regulatory requirements. NinjaHoldings offers a competitive salary and benefits package, including flexible remote work options.

Requirements

• Bachelor’s degree in Business, Compliance, or a related field
• 5+ years in compliance operations, including issue resolution and program management
• Proven leadership experience, including team building and vendor management
• Experience collaborating with external partners, such as banks or third-party vendors, on compliance initiatives
• Familiarity with regulatory requirements (e.g., SCRA, MLA, TILA, FCRA, FDCPA)
• Strong project management and analytical skills with the ability to identify trends and recommend improvements
• Excellent communication skills, capable of building strong relationships with stakeholders and bank partners, and delivering clear, actionable reports
• Analytical mindset with the ability to identify inefficiencies, recommend improvements, and drive process enhancements
• Proficiency in compliance tools and systems (e.g., Jira, Confluence)

Responsibilities

• Champion compliance efforts, ensuring tasks are prioritized, tracked, and completed on time
• Collaborate with cross-functional teams to assign responsibilities, monitor progress, and address roadblocks
• Manage compliance programs, including complaint management, credit disputes, error resolution, and vulnerability management
• Oversee the Issue Management process, including root cause analysis, corrective actions, and reporting
• Develop and manage project plans and ensure timely completion of compliance training across all teams
• Serve as the primary liaison with bank partners, ensuring their requests are clear, reasonable, and addressed promptly
• Oversee third-parties that support compliance operational processes that this team is responsible for
• Collaborate with partners to refine processes and provide alternative solutions to unreasonable requests when needed
• Prepare and deliver compliance reports to stakeholders and bank partners, highlighting key trends and actionable insights
• Lead and mentor team members, ensuring alignment with compliance objectives while building and developing the team as needed
• Identify opportunities to improve compliance workflows and streamline internal and external communication
• Supervise third-party vendors and ensure compliance with evolving regulatory requirements
• Implement bank guidance into compliance programs and address challenges proactively

Benefits

• Competitive salary and benefits package
• Flexible, remote work
• Fun, fast-paced work environment
• Dynamic start-up culture
• Convenient downtown Chicago office located in the heart of the city
• Equal opportunity employer