Senior Consultant, Technical Solutions

Summary

Join Visa's Technical Solutions Team as a Senior Consultant and play a key role in enhancing the operational efficiency and service quality of Visa's dispute platform. You will identify innovative solutions, provide support to clients, and act as a subject matter expert. This remote position requires strong analytical, problem-solving, and communication skills, along with experience in the payments industry and dispute resolution. The ideal candidate will be a blend of business analyst, technologist, and product manager with excellent customer service skills. This role involves working with clients to address their business needs and helping them succeed in their initiatives. Visa offers a competitive salary and a comprehensive benefits package.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Responsibilities

• Identify innovative solutions
• Provide integration and post-launch support to Acquirers, Issuers, Third Parties, and internal Visa partners
• Handle escalated support requests
• Work with other teams inside and outside of Visa’s Client Services (CS) organization
• Act as a subject matter expert
• Act as an internal and external consultant
• Act as a trainer
• Act as a mentor to colleagues across the organization
• Perform business analytics and performance monitoring of key client(s) to proactively identify operational improvements/efficiencies

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 4+ years of Payment Industry experience
• 2+ years of disputes experience
• A track record of strong customer focus and consultative, client-facing experience
• A self-starter with strong organization and resolution management skills
• Strong leadership capabilities and interpersonal skills
• Commit to being part of and fostering a sense of team
• Strong problem-solving and analytical skills
• Deep understanding of and experience with technical concepts
• Be curious
• Eager to learn
• Eager to teach and share knowledge
• Excellent written and verbal communication skills
• Experience supporting Applications and Application Users
• Scrum-certified or extensive experience with Scrum/Agile methodologies
• Programming experience with web-based technologies. E.g., Java, HTML, XML, JSON, REST/SOAP
• Experience with SharePoint, JIRA, and/or Wikis (Confluence)
• Experience working with cross-functional/cross-departmental teams
• Executive-level written/verbal communication/interaction skills
• Possible weekend hours and afterhours/on-call support on a rotating basis

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
• Bonus
• Equity
• Remote work