Senior Consultant, Technical Solutions

Summary

Join Visa's Technical Solutions Team as a Senior Consultant and play a key role in enhancing the operational efficiency and service quality of Visa's dispute platform. You will be responsible for identifying innovative solutions, providing support to clients, and acting as a subject matter expert. This remote position requires strong analytical, problem-solving, and communication skills, along with experience in the payments industry and dispute resolution. The ideal candidate will possess a blend of business analysis, technology expertise, and customer service skills. This role offers a competitive salary, bonus potential, equity, and a comprehensive benefits package.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Responsibilities

• Identify innovative solutions
• Provide integration and post-launch support to Acquirers, Issuers, Third Parties, and internal Visa partners
• Handle escalated support requests
• Work with other teams inside and outside of Visa’s Client Services (CS) organization
• Act as a subject matter expert
• Act as an internal and external consultant
• Act as a trainer
• Act as a mentor to colleagues across the organization
• Perform business analytics and performance monitoring of key client(s) to proactively identify operational improvements/efficiencies

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 4+ years of Payment Industry experience
• 2+ years of disputes experience
• A track record of strong customer focus and consultative, client-facing experience
• A self-starter with strong organization and resolution management skills
• Strong leadership capabilities and interpersonal skills
• Commit to being part of and fostering a sense of team
• Strong problem-solving and analytical skills
• Deep understanding of and experience with technical concepts
• Be curious
• Eager to learn
• Eager to teach and share knowledge
• Excellent written and verbal communication skills
• Experience supporting Applications and Application Users
• Scrum-certified or extensive experience with Scrum/Agile methodologies
• Programming experience with web-based technologies. E.g., Java, HTML, XML, JSON, REST/SOAP
• Experience with SharePoint, JIRA, and/or Wikis (Confluence)
• Experience working with cross-functional/cross-departmental teams
• Executive-level written/verbal communication/interaction skills
• Possible weekend hours and afterhours/on-call support on a rotating basis

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
• Bonus
• Equity
• Remote work