Senior CRM Analyst

Summary

Join Experian's Global CRM team as a Salesforce CRM Analyst! This permanent, remote role based in Costa Rica focuses on leveraging CRM and related tools to support the global user community. You will provide day-to-day end-user support, configure Salesforce, collaborate with developers, create reports and dashboards, and participate in user acceptance testing. Success requires strong Salesforce expertise, excellent communication, and analytical skills. Experian offers a comprehensive benefits package including medical, life, and dental insurance, paid time off, performance bonuses, and more.

Requirements

• Salesforce Expertise: Proven experience with Salesforce.com configuration and custom development
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Business Analysis: Strong analytical skills with the ability to understand business processes and translate them into technical requirements
• Collaboration: You’ll succeed in this role by collaborating with your teammates across the globe, communicating effectively with stakeholders within the business, and identifying opportunities for improvement across our tools
• Teamwork: It’s important that you can work as part of a team and bring your ideas to the table!

Responsibilities

• Provide day-to-day end user support via cases raised on Salesforce.com
• Defines user profiles, updates permissions, sharing rules, public groups, dashboard folders, e-mail template folders, etc
• Setup new users in Salesforce.com
• Collaborate with business analysts and developers to deliver changes and solve system issues
• Execute basic changes in Salesforce.com in adherence with the change process (workflows, assignment rules, new fields, etc.)
• Creates custom reports & dashboards
• Participate and sometime lead user acceptance testing for major projects
• Provide best practices and ongoing support to the business and other team members on how to leverage tools and systems

Preferred Qualifications

• Salesforce Expertise: Experience with Salesforce Communities, UX Design, Salesforce Knowledge a plus
• Salesforce Admin certification (ADM/ADX201) is highly preferred

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program