Senior Customer Enablement Engineer

Summary

Join Corellium as a Senior Customer Enablement Engineer and guide customers through their technical onboarding journey. You will ensure a seamless onboarding experience, understand customer needs, and deliver solutions leveraging your technical expertise. This remote position, based in the EST time zone, requires strong Linux, virtualization, and networking knowledge. You will be responsible for training customers, providing technical guidance, resolving issues, and collecting feedback. Your customer-focused approach will directly impact Corellium's growth and reputation. Corellium offers a competitive salary, comprehensive benefits, and a remote-flexible work environment.

Requirements

• Bachelor’s degree
• 2+ years of experience in a customer-facing technical role
• Strong understanding of Linux system administration, virtualization, and networking
• Familiarity with mobile operating systems
• Self-motivated as a remote worker to effectively manage time and efforts to achieve performance goals
• Working knowledge of CRM and customer messaging tools
• Excellent problem-solving and analytical skills

Responsibilities

• Guide new customers through the technical onboarding process, ensuring they are fully trained and can effectively use our product
• Provides deep subject matter expertise on Corellium solutions and best practices to help customers achieve value
• Offers technical guidance on in-depth use case implementation and helps demonstrate the value of the product’s capabilities to advance product adoption and expansion
• Serve as a technical resource, resolving customer issues promptly and escalating complex problems to the appropriate teams
• Strong ability to communicate with highly technical customers and an ability to communicate highly technical concepts to a non-technical audience
• Collect customer feedback on product functionality and work with the product development team to implement improvements
• Maintain regular communication with assigned accounts, understand their ongoing needs, and ensure customer satisfaction
• Create and maintain a knowledge base of customer interactions and technical solutions provided
• Work closely with the support, sales, product development, and other teams to provide seamless customer experience

Preferred Qualifications

• Familiarity with mobile operating systems and scripting is a plus
• Scripting experience is helpful

Benefits

• Remote Flexibility: Embrace the freedom of a fully remote position, allowing you to work from anywhere
• Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package
• Growth and Learning: Benefit from continuous learning opportunities and professional development to advance your career