Senior Implementations Specialist

Summary

Join the Data Solutions team at Subscript as the first point of contact for new customers. You will guide them through complex data implementations, connecting their source data, cleaning and validating it within Subscript, and performing insightful analysis. This role involves working with various tools like spreadsheets, JSON files, SQL, and Postman/APIs to ensure accurate ARR metrics, invoices, and accounting revenue. You will collaborate with clients using their CRMs, general ledgers, and billing tools. As a key strategic advisor, you'll leverage data to help customers succeed. This is a remote, asynchronous role requiring substantial overlap with US-Pacific time, offering flexibility and autonomy within a high-performing team.

Requirements

• Possess serious spreadsheet skills
• Have experience requesting and reading JSON data from APIs
• Find satisfaction in getting to perfectly clean data
• Have a background including project management and/or client-facing communication
• Possess SQL know-how
• Have knowledge of B2B SaaS business models
• Be able to work US-Pacific time
• Have 5+ years relevant experience
• Be kind, empathetic, and communicative

Responsibilities

• Be the first point of contact for new customers after they've signed on to Subscript
• Work with them through complex, data-intensive implementations
• Hook our new customers up to their source data
• Help them clean and validate their data in Subscript
• Help do the types of analysis that give them the most value
• Over the course of each implementation, work to get ARR metrics, invoices, and accounting revenue clean and complete, referencing clients' CRMs (e.g. Hubspot, Salesforce), general ledgers (e.g. Quickbooks, Xero), billing tools (e.g. Stripe, Maxio, Chargebee), and spreadsheets
• Transform and clean clients' past data to be ingested into Subscript, as well as validating results
• Use the transformation rules described above, used for hooking up to external data sources
• Use SQL to understand internal data, e.g. after ingestion
• Use Postman/APIs to fetch and explore external data (e.g. Hubspot deals or Quickbooks invoices) that will be ingested into Subscript
• Occasionally make use of Colab notebooks to do data fetching and/or transformation that would be too challenging via other methods
• Help define what the role becomes as we grow!
• Work closely with the whole company, including our co-founders Sidharth Kakkar and Michelle Lee
• Have a huge say in how we shape and build all parts of our organization
• Define + iterate on best practices and processes to really help both our customers AND our teammates reach the moon!
• Work directly with the new clients you take on, but also support other team members as they encounter new challenges and could learn from your experience and insight

Preferred Qualifications

• Be comfortable in Python
• Have experience with general ledgers used in SaaS finance (e.g. Quickbooks, Xero, and and Netsuite)
• Have exposure to CRM software (Hubspot and Salesforce)

Benefits

• Unlimited vacation
• Flexible work schedule – work anytime and anywhere you want (as long as you are available to work with clients during their business hours and join live calls with them)
• Benefits appropriate to your location (health/dental/vision in the USA)
• Company-wide retreats multiple times per year, all expenses paid