Senior Customer Insights Analyst

Summary

Join Fullstory as a Senior Customer Insights Analyst and lead customer-facing engagements, focusing on technical and analytical projects for strategic accounts. You will utilize your Fullstory expertise to help customers achieve new levels of data maturity, providing tailored solutions based on their objectives. This role involves consulting, advising, and delivering enablement engagements to new FullStory users. You will conduct FullStory-driven analyses, synthesize data, and present insights to customers. The position is remote within the London area with up to 25% travel. The ideal candidate is insatiably curious, entrepreneurial, and passionate about customer success.

Requirements

• Strong ability to communicate and present effectively, influencing change at all organizational levels
• Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices
• Excellent competencies in Marketing, SaaS, and eCommerce
• Experience in building integrations, innovative solutions, and open-source projects
• Prior experience with Fullstory or similar tools (e.g., Fullstory, Mixpanel, Amplitude, Adobe Analytics)

Responsibilities

• Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
• Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
• Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery
• Leverage your consulting experience to conduct FullStory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
• Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
• Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
• Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers

Benefits

• From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter
• FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
• Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites
• Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
• We offer a global fertility and family building benefit that encompasses all journeys to growing your family
• Every family is different; we leave it to you to define who your family is, and support you when you need it most
• Whether it is for a Fullstorian or their partner – take the time you need