Tatari is hiring a
IT Helpdesk Technician

Summary

Join Tatari as an IT Helpdesk Technician in New York to support our innovative work environment and ensure smooth IT operations across all locations. This role involves providing technical support, performing basic network and system administration tasks, collaborating with office managers and People Ops, triaging helpdesk requests, responding to support requests promptly, processing and setting up IT equipment for new hires, assisting with new hire onboarding, and maintaining user-facing IT documentation. Qualifications include at least 1 year of IT or tech-related customer support, a bachelor's degree preferred, basic understanding of computer systems and networks, familiarity with Windows and Mac operating systems, and availability for 10-12 hours per week.

Requirements

• Minimum 1 year of IT or tech-related customer support
• Bachelor degree preferred, or equivalent experience in IT or related field
• Basic understanding of computer systems and networks
• Familiarity with Windows and Mac operating systems
• Motivated by improving the experience of others
• Strong sense of curiosity as to why things work, not just how they work
• Learning is your comfort zone
• Pride in catching details that others miss
• 10-12 hours per week (Monday, Wednesday, Friday between 9:00am-1:00pm PST, based on business needs)

Responsibilities

• Provide technical support for our office by addressing hardware, software, and network issues with guidance from senior members of the team
• Perform basic network and system administration tasks under senior IT guidance
• Collaborate with office managers and People Ops to address IT needs
• Become adept at triaging helpdesk requests via Slack and Jira Service Management
• Respond to support requests promptly and empathetically, clearly documenting actions taken during troubleshooting and resolution
• Follow our runbooks closely, alerting senior IT when something doesn’t look right
• Process, clean, and set up IT equipment for new hires and existing employees
• Assist with new hire onboarding and equipment handoffs
• Utilize, maintain and update user-facing IT documentation in our Confluence instance

Benefits

• Hourly salary $25-30/hour
• Snacks, drinks, and catered lunches at the office
• This is an in-office position, not Hybrid or Remote