Senior Customer Success Analyst
Artera
Job highlights
Summary
Join Artera, a leading healthcare technology company, as a Senior Customer Success Analyst. This pivotal role focuses on ensuring client success by providing strategic insights, optimizing workflows, and driving platform adoption. You will leverage data analytics, collaborate with cross-functional teams, and develop actionable recommendations to improve customer retention and organizational success. The ideal candidate possesses extensive healthcare experience, strong analytical skills, and exceptional communication abilities. Artera offers a competitive salary, equity, and a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities. The position offers a hybrid or remote work arrangement depending on location.
Requirements
- Bachelorβs degree preferred *additional experience in lieu of a degree is also acceptable*
- 4+ years of experience in healthcare workflows (e.g., patient access, population health, revenue cycle, etc)
- Proficiency with data visualization tools like Looker, focused on analytics and ROI modeling
- Strong track record in customer-facing roles within SaaS or health IT industries
- Excellent problem-solving skills, with the ability to address complex challenges and deliver effective solutions
- Outstanding communication and stakeholder engagement skills at all levels
- Experience in automating healthcare workflows to improve efficiency and effectiveness
- Familiarity with healthcare regulations (e.g., HIPAA, HL7) and their impact on workflows
- Background in change management, including process improvement and user training
Responsibilities
- Act as a platform expert, advising clients on workflow optimization and scaling solutions to improve efficiency and achieve strategic goals
- Design and execute workflow enhancement projects to improve efficiency and deliver measurable value
- Develop dashboards and reports using tools like Looker to analyze customer performance, identify trends, and present ROI-driven recommendations
- Lead customer initiatives to drive feature adoption, deliver tailored training, and resolve complex challenges with innovative solutions
- Partner with internal teams to design customer-centric solutions, advocate for platform enhancements, and contribute to strategic initiatives that improve operations and product offerings
- Monitor key success metrics, including retention, workflow adoption, and cross-sell opportunities, contributing to the development of market maturity metrics
Preferred Qualifications
- Knowledge of Salesforce for project tracking and customer relationship management
- Experience in supporting Sales and Customer Success teams with use case adoption and optimization
- Passion for improving healthcare outcomes through technology-driven solutions
Benefits
- Full health benefits (medical, dental, and vision)
- Flexible spending accounts
- Company paid life insurance
- Company paid short-term & long-term disability
- Company equity
- Voluntary benefits
- 401(k)
- Manager development cohorts
- Employee development funds
- Company holidays
- Winter & Summer break
- Flexible time off
- Employee Resource Groups (ERGs)
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