Senior Customer Success Analyst

Summary

Join Artera, a leading healthcare technology company, as a Senior Customer Success Analyst. This pivotal role focuses on ensuring client success by providing strategic insights, optimizing workflows, and driving platform adoption. You will leverage data analytics, collaborate with cross-functional teams, and develop actionable recommendations to improve customer retention and organizational success. The ideal candidate possesses extensive healthcare experience, strong analytical skills, and exceptional communication abilities. Artera offers a competitive salary, equity, and a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities. The position offers a hybrid or remote work arrangement depending on location.

Requirements

• Bachelor’s degree preferred *additional experience in lieu of a degree is also acceptable*
• 4+ years of experience in healthcare workflows (e.g., patient access, population health, revenue cycle, etc)
• Proficiency with data visualization tools like Looker, focused on analytics and ROI modeling
• Strong track record in customer-facing roles within SaaS or health IT industries
• Excellent problem-solving skills, with the ability to address complex challenges and deliver effective solutions
• Outstanding communication and stakeholder engagement skills at all levels
• Experience in automating healthcare workflows to improve efficiency and effectiveness
• Familiarity with healthcare regulations (e.g., HIPAA, HL7) and their impact on workflows
• Background in change management, including process improvement and user training

Responsibilities

• Act as a platform expert, advising clients on workflow optimization and scaling solutions to improve efficiency and achieve strategic goals
• Design and execute workflow enhancement projects to improve efficiency and deliver measurable value
• Develop dashboards and reports using tools like Looker to analyze customer performance, identify trends, and present ROI-driven recommendations
• Lead customer initiatives to drive feature adoption, deliver tailored training, and resolve complex challenges with innovative solutions
• Partner with internal teams to design customer-centric solutions, advocate for platform enhancements, and contribute to strategic initiatives that improve operations and product offerings
• Monitor key success metrics, including retention, workflow adoption, and cross-sell opportunities, contributing to the development of market maturity metrics

Preferred Qualifications

• Knowledge of Salesforce for project tracking and customer relationship management
• Experience in supporting Sales and Customer Success teams with use case adoption and optimization
• Passion for improving healthcare outcomes through technology-driven solutions

Benefits

• Full health benefits (medical, dental, and vision)
• Flexible spending accounts
• Company paid life insurance
• Company paid short-term & long-term disability
• Company equity
• Voluntary benefits
• 401(k)
• Manager development cohorts
• Employee development funds
• Company holidays
• Winter & Summer break
• Flexible time off
• Employee Resource Groups (ERGs)