DataCamp is hiring a
Senior Customer Success Manager

Summary

DataCamp is seeking an experienced Senior Customer Success Manager with a strong background in customer success, account management, and data analytics to join their dynamic team. The ideal candidate will manage customer lifecycle, build relationships with key stakeholders, demonstrate the value of DataCamp's products, and have at least 5 years of experience in customer success or related fields. Benefits include competitive compensation, flexible working hours, travel opportunities, continuous learning, equipment budget, amazing team, and a comprehensive benefits package.

Requirements

• Minimum of 5 years of experience in customer success, account management, or a related field, preferably in the SaaS or EdTech industry
• Strong understanding of data analytics and familiarity with data science tools and platforms
• Excellent verbal and written communication skills
• Proven track record of building and maintaining strong client relationships
• Ability to work collaboratively across teams and departments
• Passion for customer success and a commitment to delivering exceptional service

Responsibilities

• Manage customer lifecycle from onboarding to renewal & expansion of customer accounts
• Launch domestic and global learning initiatives to increase adoption and engagement for thousands of learners
• Multi-thread within organizations and build deep relationships with key stakeholders, decision makers & executives
• Work closely with Account Executives to mitigate risk and identify new opportunities for growth
• Continuously demonstrate the value of DataCamp's various products and convey the value to ensure renewal, upsell and cross-sell during calls and business reviews
• Work with product and marketing to ensure the voice of our customer is being heard and influence our product and content roadmap
• Develop strong, collaborative relationships with internal stakeholders and business partners

Benefits

• Competitive compensation
• Flexible working hours
• Travel opportunities
• Continuous learning opportunities
• Equipment budget towards your home working set up
• Amazing team collaboration
• 401K retirement plan + matching
• Insurance (medical, dental, vision, life)
• 11 paid holidays
• Paid sick time as required by state and local law