SWORD Health is hiring a
Senior Customer Success Manager

Summary

The job is for a Customer Success team member at Sword Health who will manage enterprise customers, drive client implementation, employee engagement, and value demonstration. The role requires 5+ years of experience in customer success or account management, preferably in the digital health or benefits space with implementation experience.

Requirements

• Passionate about bringing world-class healthcare to those who need it
• 5+ years of experience in enterprise-level customer success, implementation, or account management roles
• Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations/partners
• Strong process orientation
• Growth mindset and ability to influence via analytical and story-telling skills
• Strong communicator with the ability to push back in constructive ways with clients to drive overall success
• Excellent presentation skills in both the webinar and live presentation formats, adapting to audience needs to drive engagement
• Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing
• Experience in Google Sheets, Excel, or other data tools to manage client eligibility and reporting tasks

Responsibilities

• Manage the end-to-end client lifecycle for a growing list of enterprise customers
• Drive client implementation, employee engagement, and the demonstration of value
• Define, coordinate, and monitor the implementation project timeline
• Build trusted & strategic relationships with our customers
• Own a strategic area of Sword’s Customer Success practice
• Monitor performance and deliver quantifiable & qualitative insights to customers
• Develop client account plans
• Advocate for the needs of our customers internally

Preferred Qualifications

Comfortable with small teams and adapting to ambiguous start-up environments

Benefits

• Comprehensive health, dental and vision insurance
• Equity Shares
• Discretionary PTO Plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first Company
• Internet Stipend for remote working
• Paid Company Holidays
• Free Digital Therapist for you and your family