Senior CX Content Developer

Summary

Join 1Password as a Senior Content Developer and become an integral part of the CX Community team. You will create engaging content in various formats to support and inform our customer community. Your creativity and technical expertise will be key in developing content that educates, inspires, and motivates our customers. You will collaborate with cross-functional teams, establish content standards, and maintain an internal knowledge base. This is a remote opportunity within Canada and the United States. You will play a leading role in creating guides, case studies, and other content for our customer community.

Requirements

• 5+ years of experience in content production and/or technical writing in either a marketing or customer experience environment
• Experience creating customer-facing content for a B2B SaaS audience
• Demonstrated experience with creating and managing content in various formats (text, video, infographics) and across multiple platforms
• Strong skills in SEO, analytics, and proven experience with using data to guide content strategy and improvements
• Demonstrated ability to work collaboratively with cross-functional teams, including technical and non-technical stakeholders
• Familiarity with customer journey mapping and creating content to enhance customer experience

Responsibilities

• Take a leading role in creating guides, case studies and other content for our customer community, helping them to understand more about 1Password products and how they can be successful
• Maintain and improve workflows for harnessing user generated content from community members
• Collaborate with various teams to develop content that supports new initiatives, product launches, and other key business objectives
• Engage in creative problem solving, experimenting with new content formats and strategies, and sharing your insights with the team
• Continuously learn and adapt to new trends and technologies in content development and customer experience
• Have a supporting role in shaping and maintaining the internal knowledge base, applying insights from customer facing content, to ensure all content is up-to-date, relevant, and easily accessible

Preferred Qualifications

Experience in developing and maintaining internal knowledge bases, FAQs, and instructional content

Benefits

• Maternity and parental leave top-up programs
• Wellness spending account
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Employee stock option program for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly
• Health, dental, 401k and many others
• Generous paid time off
• Equity grant
• Participation in our incentive programs
• Health, dental, RRSP and many others