Senior Data Analyst

Summary

Join Dandy, a revolutionary tech company transforming the dental industry, as a Senior Data Analyst. You will play a crucial role in our revenue analytics team, focusing on growing recurring revenue, improving customer retention, and increasing customer lifetime value. This highly cross-functional role requires leveraging data analysis to make impactful recommendations. You will develop insights, define data language, facilitate decision-making, design A/B experiments, and solve problems using data. Mentoring other analysts and collaborating with cross-functional stakeholders are also key aspects of this position. The ideal candidate possesses extensive experience in revenue, retention, and customer lifecycle analytics, strong analytical and communication skills, and a proven ability to drive change.

Requirements

• 6+ years of experience working in revenue, retention, and customer life cycle analytics, ideally in a B2B setting
• BA/BS in behavioral science (economics, psychology, etc) with statistics skills or a BA/BS in a quantitative field such as mathematics, statistics, engineering, or natural sciences with customer empathy (or equivalent experience)
• Excellent SQL skills and some experience in a scripting language such as Python or R
• Strong communication skills and experience communicating results in a way that drives change. You have the ability to use data to inform, align, and lead
• Strong senses of autonomy and ownership
• Strong critical thinking, problem solving, and statistical skills

Responsibilities

• Develop and share insights that drive the revenue team and partner functions, such as operations and product, to better serve and retain our customers
• Define the data language (i.e. KPIs, dashboards, measurement, etc) to ensure your team grasps the underlying truth that drives progress and success
• Facilitate rapid decision making through ad hoc work or by democratizing data/self service (effective BI or user-friendly explores in Looker in partnership with our data engineers)
• Design and execute effective A/B experiments that cater our product offering to our customer’s needs and boost recurring revenue
• Utilize your data super powers to reduce ambiguity and solve problems
• Be a strategic thought partner with cross-functional stakeholders
• Mentor other analysts and help them grow

Preferred Qualifications

• Experience working with revenue data at a company like Shopify, Amazon, Uber, Lyft, Instacart, or the like
• Interest in working and learning in an earlier stage company where we’re still working out some of the basics
• Strong customer empathy, particularly for dentists
• Experience in Looker, Hex, and DBT

Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• A 401(k) plan
• Paid time off