Senior Data Analyst

Summary

Join Quote Velocity as a Senior Data Analyst specializing in Call Center Operations. This remote position requires strong analytical skills and experience in interpreting complex data to inform strategic decisions. You will collaborate with cross-functional teams, present insights to C-level executives, and contribute to data-driven improvements across marketing, product development, and client service. The ideal candidate possesses at least 4 years of experience in call center operations and business analytics, proficiency in SQL, Python or R, Excel, and BI visualization tools. This role offers a competitive salary and the opportunity to work in a fast-paced, remote environment.

Requirements

• Be a SENIOR Level Data Analyst or Scientist with a minimum of 4 years of practical experience in Call Center Operations and Business Analytics
• Be confident at interpreting complex data and adeptly communicating insights to key stakeholders and executives
• Be proficient in SQL statistical languages (e.g. Python or R), Excel, and the utilization of BI visualization tools, such as AWS QuickSight
• Have a passion for using Business Intelligence to help solve real business challenges and grow the business
• Be committed to personal growth and continuous self-development
• Thrive in a fast-paced start-up environment

Responsibilities

• Craft, refine, and manage visualization tools and reporting workflows, ensuring clear and impactful communication of data insights to stakeholders across departments
• Conduct comprehensive analysis of diverse data sets, encompassing customer behaviors, market trends, and operational metrics, using advanced analytical tools and techniques to inform strategic decisions in marketing, product development, client management, and broader business initiatives
• Participate in cross-functional team discussions, collaborating closely with Marketing, Product, Call Center Ops, Business Development, and Engineering to promote a unified approach to problem-solving and decision-making based on solid data insights
• Engage directly with external insurance clients, presenting data-driven insights and recommendations to optimize customer acquisition campaigns and drive client success
• Analyze complex data sets to uncover and articulate insights to stakeholders to support data-informative marketing, product, client, and business decisions
• Provide key analytical support in the planning, evaluation and creation of data models
• Collaborate on the development and execution of data strategies, setting of analytics goals, and exploration of new data opportunities to drive business growth
• Collaborate closely with C-Level executives as the ‘eyes in the sky’ operator, supporting strategic decisions that are all supported by data-centric methodologies

Benefits

• $120,000 - $190,000 a year
• Remote position