Senior Data Analytics Specialist

Summary

Join Mark43 as a Senior Data Analytics Specialist-Public Safety and empower communities through advanced technology solutions. Collaborate with public safety professionals, providing expert support and guidance. Develop and maintain data analytics dashboards and reports. Conduct training sessions and act as a liaison between the technical team and clients. Gather customer feedback to improve services and products. Contribute to long-term strategies for public safety data management and analytics. This role requires strong communication, analytical, and interpersonal skills, along with 5-7 years of relevant experience. Ideal candidates are humble, passionate, relationship-builders, and inspirational.

Requirements

• The ability to communicate effectively with public safety personnel
• Strong listening skills and the ability to guide non-technical audiences
• Strong organizational skills to track customer needs, internal requests, and deadlines
• Excellent interpersonal skills
• 5-7 years of experience as an Instructor, Technical Writer, Technical Account Manager, or Customer Experience Manager
• Proven experience in leading projects and mentoring junior team members

Responsibilities

• Collaborate with public safety professionals, understanding their needs and translating them into advanced technical solutions
• Provide expert support and guidance to clients, ensuring they understand and can effectively use our solutions
• Deliver exceptional customer service, guiding non-technical users through complex processes with patience and clarity
• Develop and maintain advanced data analytics dashboards and reports to support public safety operations
• Conduct comprehensive training sessions and workshops for public safety personnel to enhance their understanding and use of our technology solutions
• Act as a senior liaison between the technical team and clients, ensuring clear communication and satisfaction
• Gather and analyze customer feedback to continuously improve our services and products
• Work closely with the management team to identify opportunities for process improvements and innovation
• Stay updated with the latest trends and advancements in public safety technology and data analytics
• Participate in the development of long-term strategies for public safety data management and analytics

Preferred Qualifications

• Humble, open, and curious. You take the initiative to identify and address potential issues before they become problems
• Passionate, eager, and motivated. You are dedicated to the mission of improving public safety and excited to overachieve your goals
• Relationship builder. You work well with various stakeholders, including customers, third-party vendors, and internal teams, to achieve common goals
• Inspirational, uplifting, and enthusiastic. You are dedicated to understanding and meeting the needs of our clients, providing exceptional service and support